Guest Services Representative Jobs

We are currently seeking highly-motivated part-time Welcome Center Representative/Guest Services to join our sales center in Peoria, Arizona at the Cibola Vista Resort & Spa.

A Welcome Center Representative is responsible to check in guests as well as support manifesting tours. They will provide information for hotel reservations for Mini-Vac clients. These processes include booking tours, creating reservations in Concierge, updating client accounts, confirming hotel rooms, handling customer issues, and driving retail and hotel sales, as well as booking tours from the Welcome Center. A Welcome Center Coordinator supports marketing and adheres to established policies, procedures, and company standards.

Responsibilities Include, But Are Not Limited To

• Keep track of the owner services representatives that owners will be sitting with.
• Pre-gifting owners and non-owners when appropriate.
• Greet non-owners/ guests who arrive for their vacation.
• Address any special needs that owners and non-owners may have.
• Selling Golf/Ski Vouchers
• Greeting Owners/ Non-Owners
• Assist In-House marketing with their owner callbacks.
• Gifting Owners/ Non-Owners
• Reconcile the tours at the end of the day.
• Upon completion of update, gift the owners.
• Answering any questions from owners and non-owners concerning the Boyne Area.
• Go over qualifications with the guest.
• Supply guests with local information, maps to the hotel and the surrounding area.
• Gifting Inventory
• Greets owners who arrive for their update presentation.
• Reconcile the daily inventory.

Qualifications

• Prior timeshare/resort/concierge experience a plus but not required
• Must be willing to work weekends
• Must be comfortable with face-to-face interaction and have an inviting personality
• Excellent verbal communication skills
• Able to work independently and as a team player
• Professional appearance, demeanor, and attitude
• Must be willing to work on weekends and most major holidays
• Problem solving ability
• Excellent active listening skills
• Positive and enthusiastic attitude

Come prosper and grow with us! We offer:

• All leads are on property, on vacation, and experiencing our product
• Outstanding Benefits - we offer a comprehensive health plan that includes medical, dental, vision, life insurance, 401(k) with company match, paid time off, employee assistance program, tuition reimbursement, and travel discounts on stays at all of our resorts
• Competitive compensation structure
• Professional development, career advancement opportunities, and promote-from-within company culture
• $16.00/hour
• Employee recognition programs
• A healthy Work/Life balance
• Face to face marketing opportunities

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW Apply Now

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Other Details

• Job Function : Merit Only
• Employment Indicator : NON-MCC
• Pay Type : Hourly
• Job Family : Sales Operations/Administration