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Associate, Wellness Coach Jobs

Company

Health Advocate
Address , Remote
Employment type FULL_TIME
Salary
Expires 2023-07-26
Posted at 11 months ago
Job Description
Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team!
2023 Awards
  • National Customer Service Association All-Stars Award: Service Organization of the Year.
  • Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
BASIC FUNCTION
An Associate Wellness Coach assists members in understanding their wellness programs/incentives, support our Wellness Coaches through scheduling appointments and coach members through health results that lead to life style improvement through verbal and written communication.
MAJOR JOB ACCOUNTABILITIES

Associate Wellness Coach - Assists Wellness Coaches in scheduling member appointments and coaching members through health results that lead to life style improvement through verbal and written communication.
  • Provide inbound/outbound call support for benefits as well as other corresponding departmental needs during heavy call volumes
  • Serve as a supporter, guide and educator for members related to client incentives and benefits/advocacy issues
  • Help schedule biometric screenings and flu shot appointments
  • Assist members in updating/modifying their goals and actions plans to reach incentive rewards and healthy lifestyles
  • Educate members on available client purchased tools through Wellness Workshops, online tracking systems, biometric results and health markers, as well as any outside vendor incentive tools
  • Assist members with technical support and navigation of their Member Engagement Portal and Online Rewards
  • Learning and developing their personalized coaching “voice”
  • Able to recognize problems and develop appropriate solutions
  • Provide inbound/outbound call support for all wellness incentive questions from members as part of their company sponsored plan
  • Actively participate in required training sessions and stay current on the wellness and health industry to build knowledge that can be utilized in member interactions.
  • Encourage member participation, by improving knowledge of incentive programs available to the members
  • Provide exceptional customer service to our members with encouragement, empathy, and positivity.
  • Follow established departmental protocols and operational processes to ensure compliance with applicable local and national laws and regulations.
Team Interfaces/Customer Service - Establish and maintain a professional relationship with internal/external customers, team members and department contacts
  • Treat all internal/external customers, team members and department contacts with dignity/respect
  • Cooperate with team members to meet goals or complete tasks
  • Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided
  • Assist with Triage/Benefits inbound calls for call center
  • Provide quality customer service that exceeds customer expectations and improves level of service being provided
Mental and Physical Requirements
  • The nature of the work in this position is sedentary and the incumbent will be sitting most of the time.
  • Essential physical functions of the job include typing, grasping, and repetitive motions to utilize general computer software/hardware continuously throughout the work day
  • This position will be exposed mainly to an indoor office environment and will be expected to work near or around computers, telephones, and printers
  • Essential mental functions of this position include concentrating on tasks, time management , reading information, and verbal/written communication to others continuously throughout the work day
Related Duties as Assigned
  • Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above
  • The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents
  • Consequently, job incumbents may be asked to perform other duties as required to support other call center departments
MINIMUM QUALIFICATIONS/ATTRIBUTES
Applicant for this job will be expected to meet the following minimum qualifications.
  • Organized and self-directed
  • Good active listening skills
  • Strong computer skills including use of internet and Microsoft Office
  • Effective writing skills, including appropriate spelling and grammar
  • Proven record of ability to develop relationships with client people
  • Positive attitude and belief in a person’s ability to change
  • Excellent customer service and customer resolution skills
  • Ability to multi-task and prioritize in a busy Call Center environment
Education
  • Associate/Bachelor degree with focus in nutrition, fitness, behavioral/psychology or a related health and wellness field or equivalent work experience preferred.
Experience
  • Minimum of 2 year customer service experience
Other
  • Must score acceptably on job related testing
  • Private and secure work space at home, free from background noise or distractions
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Health Advocate is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity, and are committed to the principles of Equal Employment Opportunity.
VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.
PAY TRANSPARENCY NONDISCRIMINATION PROVISION

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)