Associate Regional Manager - Oklahoma City

What to Expect
The Associate Regional Manager must deliver excellent results and achieve goals month after month by developing effective local teams, ensuring operational standards are met on a consistent basis, and leading strategic business planning within a designated territory. The RIT communicates effectively and works with cross-functional partners and the Regional Manager to drive business results, can translate strategic themes into concrete action plans, and provides consistent feedback to identify, prioritize, resource, and operationalize projects. This role directly supports Tesla’s mission by ensuring an accurate, consistent, and rapid transaction for Tesla customers.
What You’ll Do
BUILD EFFECTIVE TEAMS

Source, recruit, hire, and onboard top talent

Lead, develop, coach and motivate high-performing teams

Reinforce a culture of leadership and team excellence: training standards, career pathing, succession planning, talent acquisition and employee retention

Spend majority of time in both stores and delivery centers; and provide coaching, and in-the-moment feedback to management and senior team leaders

Directly manage a team of people-leaders across field retail, service-plus, and delivery locations

Set clear team targets and individual goals; hold teams accountable by driving performance through consistent observation and on the floor coaching

Create a culture of employee engagement and recognition of high performers

Represent Tesla in a professional and responsible manner when communicating with others both internally and externally

DRIVE TEAM PERFORMANCE

Set clear targets and individual center goals for sales and delivery targets, customer service and productivity

Hold teams accountable by driving performance management with local leadership through observation and consistent 1 on 1 meetings

Use Analytics to make actionable business recommendations to local managers

Proactively mediate and resolve any customer concerns or escalations that require additional leadership support

Execute daily, monthly and quarterly disciplines to hit targets and drive profitability

REINFORCE OPERATIONAL STANDARDS

Develop and reinforce high operational standards by coaching through and reinforcing targets

Maintain and reinforce Safety and Security standards by partnering with EH&S, Workplace and Security teams

Create a continuous improvement culture by actively collecting feedback, testing strategies, and improving vehicle and customer flow in each sales and delivery location

Demonstrate fluency and reinforce requirements in the local market’s Sales and DMV requirements and processes

Optimize sales and delivery processes that promote customer experience

Keep regional leadership informed through a regular cadence of emails and calls

Help control expenses, including staffing, supplies, and services.

STRATEGIC BUSINESS PLANNING

Build strong relationships with key stakeholders across real estate, charging, marketing, government affairs, retail operations, recruiting, HR, financial operations, and service to develop a local market strategy

Develop commercial awareness of the market and partner with local communities, businesses, and Tesla owners to create opportunities for growth

Provide consistent feedback to internal teams regarding capacity, throughput, and errors

Work collaboratively with Service team on repairs and vehicle rectifications for EOQ execution

Perform additional responsibilities as assigned by management to meet business needs

What You’ll Bring

• Ability to work evenings and weekends
• Ability to prioritize, manage multiple projects, and adhere to business-critical deadlines
• Collaborative - Successful history of building relationships; evidence of being a well-respected, trusted partner, and someone others want to work with
• Educational experience: Bachelor’s degree or equivalent professional experience and at least 7 years of experience leading large teams in a high-growth, service-focused industry.
• Ability to travel
• Demonstrated ability to inspire, influence, and hold a team accountable to achieve a common goal
• Prior P&L experience preferred
• Willing to relocate
• Passion for Tesla’s mission to accelerate the world’s transition to sustainable energy
• Trustworthy – Passionate dedication and ethical approach to management and operations
• Must have and maintain a valid driver’s license and an acceptable and safe driving record
• Experience running complex processes using Lean or other techniques
• Excellent analytical, verbal and written communication, and sales skills
• Innovative – unfazed by change, hungry to learn, resourceful
• Driven – effective at using data, logic, and instincts to identify problems and execute solutions;
• Must be able to stand or sit for 8 hours or more

Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction

Family-building, fertility, adoption and surrogacy benefits

Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA

Healthcare and Dependent Care Flexible Spending Accounts (FSA)

LGBTQ+ care concierge services

401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

Company paid Basic Life, AD&D, short-term and long-term disability insurance

Employee Assistance Program

Sick and Vacation time (Flex time for salary positions), and Paid Holidays

Back-up childcare and parenting support resources

Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

Weight Loss and Tobacco Cessation Programs

Tesla Babies program

Commuter benefits

Employee discounts and perks program

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