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Associate Manager, Fulfillment Strategy & Operations - Non Restaurant Quality, Drive
Company | DoorDash |
Address | Washington, DC, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-08-24 |
Posted at | 9 months ago |
About The Team
- Sizing, scoping, and prioritizing product and analytics asks necessary to deliver on quality strategy
- Standing up internal reporting to track progress against quality improvement goals
- Analyzing quality issues, including collecting feedback from merchants, to understand root causes and create a plan to address
- Structuring and executing operational tests to identify levers for improving quality
- Defining north star quality metrics for each line of business and for key strategic merchants
- Collecting Dx feedback on new app-features or fulfillment services and surface key takeaways to product and engineering
- Standing up boots-on-the-ground operations to ensure the success of new launches
- Creating dasher education materials, support content, and training materials to support launch
- Collaborating with product to develop a roadmap that supports growth opportunities
- Influence cross-functional stakeholders - work with various teams, such as Product, Engineering, Finance, Analytics and Legal, to drive scalable growth
- Execute operational plans - take responsibility for implementation plans and go-to-market of new product initiatives
- Own business strategy and outcomes - use data and insights to formulate strategy, provide recommendations and develop operational plans to share with leadership team
- Lead high visibility projects - address Drive’s most unique and challenging questions
- Grow the business - scale volume by ensuring best in class quality
- Explore high growth opportunities - work closely with partners to understand their evolving needs and make the case internally if there is a sizeable opportunity
- Deep dive into data to solve problems - pull and work with complex datasets; SQL experience encouraged
- Oscillate easily from strategic considerations to tactical execution
- Bachelor’s degree required; MBA or Masters Degree a plus
- Have experience in bringing new products to market and scaling business processes
- Display extreme ownership over multiple projects and workstreams, while ruthlessly prioritizing what will actually move the needle
- Are a self-starter; you aren’t afraid of failure, have a bias towards action and can thrive in a fast paced environment
- Enjoy working with cross-functional teams and have a strong penchant for influencing others to achieve desired outcomes
- Are comfortable with building and running analytical exercises to deep dive business performance
- Are humble and hungry; you’re willing to get your hands dirty and are open to feedback
- Demonstrate strong communication and reporting skills; can summarize complex issues into succinct problem statements and can provide high-level business commentary to leadership
- Are persuasive and will thrive in motivating partners to see the benefits of growing with DoorDash Drive
- Have 4+ years of experience in in strategy, operations, consulting or a like role
- Can think strategically and creatively to come up with solutions to complex problems
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