Assistant Service Manager - Park Place Volvo

At Park Place Dealerships, our goal is to ensure an "extraordinary experience" for our clients. We believe our Members (employees) deserve this as well.

Everyone on our staff is a Park Place advocate who shares our passion and values. Our ideal candidates are confident, passionate people looking to grow and succeed with one of the most successful organizations in Dallas/Fort Worth.

Pay and Recognition

• Stock Awards (select management and front-line team member’s eligible!)
• Paid training
• Weekly pay
• Paid holidays & paid time off

Insurance / Retirement

• Health savings
• Up to 12 weeks paid pregnancy leave (disability leave) after one year of employment.
• Holiday savings program with company match
• Life Insurance (Whole Life and Term)
• Flex spending accounts (tax free)
• 401k with company match
• Short-term and Long-term disability plans
• Insurance medical, vision, dental, accident, critical illness and hospital indemnity plans
• One week paid parental leave after one year of employment.

Learning, Tuition Assistance and Career Development

• Professional growth and development opportunities
• Continuous training through Asbury's Internal Learning Management System
• Digital career path tool to assist with career development

Additional advantages

• Employee assistance program
• Student loan relief resources
• Opportunities to join our community service initiatives
• Aggressive Employee referral program with bonus opportunities
• Scholarship awards
• Employee discounts on vehicle purchases, parts and service repairs

The Assistant Service Manager, or Service Advisor, is to ensure an extraordinary client experience while creating client advocates. The ASM acts as liaison between the client and the service technician, and works with the call center in scheduling service for clients. The ASM will also oversee the cashier process with each client.

• Maintain a record of status of special order parts
• Review and explain repairs and associated costs with client upon completion of service
• Keeps Service Manager and/or Service Director informed of all problems and potential problems involving clients, repairs, and equipment
• Maintain any other KPI’s in accordance with dealership standards
• Provide clients with an accurate estimate of repair or maintenance costs, and/or a minimal diagnostic fee with explanation of associated costs
• Attend weekly department meetings
• Advise clients of potential consequences if repairs are not made
• Document verbal, in person, and written approvals on repair orders and add-on sales
• Writes Repair Orders, detailing problems and pertinent information, and secure clients’ signature for authorization of repair or service
• Encourage clients to complete the manufacturer surveys to provide feedback
• Must have a valid driver’s license and meet company MVR policy requirements
• Coordinate work overflow
• Handle minor client concerns or misunderstandings
• Must be able to drive and operate vehicles
• Listen to each client and clearly articulate information on the repair order
• Reply to voice, text and e-mail messages in a timely manner where either internal or external clients are concerned
• Maintain strict adherence to dealership policy on client vehicle care and operation
• Inspect quality of vehicles following repairs of service to verify that all authorized work is performed and performed properly in the effort to reduce rechecks
• Satisfy client's immediate needs, use low key, high integrity methods to present additional needed services
• Know and understand the Park Place Privacy and Information Security Policy, and adhere to its requirements
• Maintain required hours per repair order (HPR) in accordance with dealership standards
• Ascertain the needs of clients, collecting information necessary for service or repair diagnosis
• Maintain required Customer Satisfaction Index (CSI) rating in accordance with dealership standards
• High school diploma or equivalent
• Must be at least eighteen years of age
• Follow up on progress of each repair order during the day and contact clients by phone, text or e-mail at least twice daily to notify them of any changes to the status or estimated time of completion of their repair, and document changes on repair order
• Sell and manage extended warranties and complete required documentation
• Notify technicians of changes to repair status
• Observe factory suggestions on maintenance items and advise clients of the value of maintaining their vehicles in accordance with manufacturer's specifications
• Know and understand the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction
• Must be able to pass pre-employment screenings (background and drug test)
• Notify clients when repairs are completed and vehicle is ready for delivery
• Inform clients of repair diagnosis, sell repairs and services needed or required for proper operation
• Maintain a readable status sheet (route sheet) of carryover vehicles and status of clients in for repairs
• Forward repair or service estimate changes to client following technician's diagnosis
• Able to prioritize and handle responsibilities effectively in a fast paced environment
• Present a menu of recommended maintenance and additional services to every client
• Greet Service Department clients in a prompt and courteous manner 100% of the time, and never differentiate between customer pay and warranty service clients