Assistant Manager Jobs

MISSION – Planet Fitness LLC: Our mission is to improve the general health and exercise needs of our community through our Judgment Free Zone Environment, while providing a great member experience.
VISION – Planet Fitness LLC: Our Vision is to create an environment where people aspire to reach their full potential.
Job Summary
The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.
Essential Duties And Responsibilities

• Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• Facilitate all member requests, issues and questions.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist in scheduling and supervising staff.
• Take prospective members on tours.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.
• New member sign-up.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in resolving or escalating employee issues or concerns.
• Check members into the system.
• Involved in all front desk related activities including:

Qualifications/Requirements

• Strong problem resolution skills.
• Hard working, enthusiastic and energetic!
• Must be 18 year of age or older.
• Basic computer proficiency (Microsoft Suite).
• Current CPR Certification required.
• Superior customer service skills, preferably in the fitness industry.
• Solid supervisory, diplomacy and listening skills.
• High school diploma/GED equivalent required.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.