Assistant Manager Front Office

It is the primary responsibility of the Assistant Manager Front Office to oversee the daily operations of the check in/out process at the front desk and to supervise the front desk line-level employees. All duties are to be performed in accordance with departmental and property policies, practices and procedures.

Specific Job Functions

• Be able to solve problems and guest complaints as they arise.
• Ensures the front line staff is providing AAA four-diamond service.
• Runs manager reports such as downtime reports and credit card authorizations.
• Mentors, coaches, and guides employees on working successfully in a team atmosphere.
• Assists front line employees with questions or problems as they arise.
• Manages up to 30 front desk line-level employees in a given shift.
• Previous front desk experience required.
• Provide excellent customer service skills.
• Professional appearance and demeanor required.
• Assists in rectifying guest complaints and issues as they arise.
• Ability to multi-task and work in a fast-paced environment necessary.
• Good verbal communication with guests and staff required.
• Ensures the daily operations of the check in/out process runs efficiently.
• Perform all duties deemed necessary for the success of the department.
• 2 years of front desk management experience preferred.
• Extensive knowledge of the Lodging Management System (LMS+) system preferred.