Assistant Housekeeping Manager, $58,760-$70,460 Doe. Full-Time

In 2018, the Denver Post named BGV the top large workplace in Colorado. In 2020, we were again ranked in the top five. In 2023, we were recognized as a national top workplace! Learn more about BGV, including our three-decade history of success, here breckenridgegrandvacations.com. Our success is grounded in our commitment to BGV’s Triple Bottom Line: People, Planet, Prosperity. Compensation for this full-time position is $58,760-$70,460 DOE, and includes BGV's Total Compensation package:

• Employee Wellness programs to support physical and mental health
• Employee housing programs
• Professional development
• Twice yearly bonus
• Paid time off including vacation, sick leave, parental leave and paid volunteer time off
• Employee recruiting bonus
• Retirement plan
• Sustainability programs to support the health of the planet
• Tuition reimbursement program
• BGV’s unique FUN benefits including programs for ski/rec center passes and ski medallions, lodging and purchase discounts, outdoor gear discounts, access to BGV’s Ball Arena suite in Denver for concerts and events, Rockies, Avalanche, Nuggets and Rapids tickets, access to local events, employee outings, team sports, discounted vacations through Interval International, and the legendary BGV Holiday Party.
• Employer paid short term disability coverage and group life insurance

ESSENTIAL DUTIES AND RESPONSIBILITIES include without limitation:

• Assist with the management and supervision of all Housekeeping staff following the Results Leadership operating procedures when recruiting, hiring, training, retaining, developing, coaching, scheduling, reviewing, disciplining and terminating staff.

• Provide guidance and support and be a team leader.

• Conduct training in a manner that drives results and ensures consistent staff knowledge and performance.

• Ensure all housekeeping staff is knowledgeable and trained in the proper use of all cleaning products and equipment.

• Delegate daily work tasks and projects. Check the work of all staff, ensuring a high level of quality and productivity.

• Work with staff to resolve issues, always giving consideration to what the guest or owner deems appropriate. Handle any guest or owner that the staff is unable to assist. Consult with department managers on issues, as needed.

• Assist with staff evaluations and coaching meetings. Provide feedback and coach employees on ways to improve their performances and establish goals. Follow up with employees to evaluate progress and ensure improvement.

• Respond to staff questions pertaining to resort policies and services.

• Establish, communicate and reinforce Company policies, procedures and standards with the staff.

• Monitor staff performance and measurable results, and manage to individual performance.

• Keep accurate staff performance records to ensure job performance accountability. Ensure Housekeeping Manager is informed of all staff tardiness, sick days, and absenteeism.

• Assist the Housekeeping Manager with the day-to-day operations.

• Prepare daily schedules and update them accordingly after running daily reports.

• Conduct daily staff meetings to distribute daily work assignments and communicate pertinent information.

• Perform regular inspections of the units and common areas to ensure Company standards are being achieved.

• Perform daily inventory checks, in the units, and replace missing items. Assist with monthly hard counts.

• Perform regular property walks and proactively identify things that need to be done.

• Maintain stock of inventory and supplies and place orders as needed. Verify deliveries are received.

• Establish and secure reliable vendor relationships for housekeeping inventory and supplies. Obtain quotes and prepare cost comparisons as necessary. Ensure the lowest pricing is always negotiated and obtained. Act as liaison between vendors.

• Utilize tracking systems relating to unit inventory and reported maintenance requests to ensure proper reporting and inventory accountability.

• Maintain the Safety Data Sheet manuals and enforce correct chemical labeling and dispensing.

• Create systems and processes to increase efficiency and service and cleanliness scores.

• Evaluate and take action on all feedback. Ensure all Owner Surveys are responded to.

• Provide input to the Housekeeping Manager regarding any guest, staff or department issues.

• Assist with monitoring department expenses and purchases. Assist with the review and approval of invoices and purchases to ensure accuracy, utilizing the company software. Assist with monthly financials and production cost analyses.

• Assist with budgeting, forecasting and monitoring the budget. Provide feedback on any variances.

• Assist with timesheet corrections, time off approvals and the proper review and approval of bi-weekly staff timesheets by HR deadline, in the absence of the Housekeeping Manager.

• Assist with employee accidents, injuries and worker compensation claims, notify HR and complete appropriate documentation.

• Complete a variety of administrative duties such as developing and editing training materials and procedures, creating or updating job descriptions and staffing schedules and completing proper forms for Human Resources.

• Work closely with other department managers, fostering open communications and collaboration.

• Foster strong cross-department communication and synergy.

• Communicate pertinent information to staff regarding home department, safety and company related information and changes.

• Uphold and ensure staff upholds Hospitality Standards, Company Culture and Department Core Standards and observe Company policies and procedures.

• Be the “End of the Line” and resolve every situation inherited, not passing it along, whenever possible.

• Follow up on any situation that is not fully resolved at the time of the initial request.

• Strive to close the loop (alleviate or eliminate issues) on any situations that cannot be fully resolved.

• Respond promptly to all email and voicemail correspondence.

• Maintain a positive working relationship with all contacts, always being helpful and courteous.

• Wear proper uniform and name badge and adhere to Company appearance standards at all times.

• Attend, support, develop, and/or conduct company training sessions and department meetings. Attend outside training sessions as needed.