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Information Technology Manager - Hospital- Full Time

Company

Jennie Stuart Health
Address , Hopkinsville, 42240, Ky
Employment type FULL_TIME
Salary
Expires 2023-08-01
Posted at 11 months ago
Job Description

Mandatory COVID-19 guideline:

As of March 15th, 2022, all onsite JSH employees must have received the necessary doses to complete the COVID-19 vaccine series (i.e., one dose of a single-dose vaccine or all doses of a multiple vaccine series) or have been granted a qualifying exemption, or are identified as having a temporary delay as recommended by the CDC. New hires also will be required to comply with this requirement before working onsite at any JSH facility.

DESCRIPTION: This is technical services work involving the interpretation, analysis, documentation, and resolution of customer information system-related problems on a departmental basis. Work includes, performing routine technical hardware and software tasks, in support of Customer Assistance Technicians, and others within the Information Technology organization and providing basic assistance to users. Work is performed under direct supervision.


REPRESENTATIVE TASKS: (A position may not be assigned all the duties listed, nor do the listed examples include all the duties that may be assigned).
  • Compiles, records, and prepares reports on customer information system inquiries and complaints received and resolved in order to provide information for use by the Information Technology organization.
  • Diagnoses system and equipment failures/problems and corrects utilizing appropriate resources in order to ensure maximum system availability.
  • Records service requests in order to expedite service problem resolutions.
  • Presents technical information and advice clearly, completely, and concisely in order to ensure clear and uniform understanding by users.
  • Determines by working directly with Customer Assistance Technicians, or other experienced members of the organization when customer inquiries or complaints cannot be resolved at first contact level in order to ensure effective technical support is provided.
  • Receives tasks determined to be routine tasks involving system and equipment problems in order to provide support and assistance.
  • Tracks and monitors all customer inquiries, complaints, and service requests assigned in order to ensure resolution in a timely manner.
  • Documents, analyzes, and categorizes inquiries and complaints in order to determine validity and decide most effective and efficient method of resolution.

Required Skills

KNOWLEDGES, SKILLS, AND ABILITIES REQUIRED: (These are required to successfully perform the work assigned).
  • Basic knowledge of computer systems, wide area networks, local area networks, personal computer hardware and software.
  • Ability to work efficiently and effectively in stressful environment.
  • Ability to communicate effectively orally and in writing.
  • Basic knowledge of remote computer system support functions.
  • Ability to organize, plan work, and manage time effectively.
  • Knowledge of desktop automation software.
  • Ability to exercise sound judgment.
  • Ability to establish and maintain effective working relationships.
  • Ability to work independently and think creatively.
  • Ability to review, analyze data, and reach logical conclusions.
  • Knowledge of functions, organization, policies, procedures, and regulations of Information Services.

MINIMUM QUALIFICATIONS:

(Entry level knowledge, skills, and/or abilities may be acquired through, BUT ARE NOT LIMITED TO the following coursework/training
and/or experience). Associates Degree preferred or one year of experience in an IT
related role.
One year combination of training, experience, and education providing a knowledge of personal computers and personal computer software operations; system monitoring and troubleshooting; computer problem analysis and resolution; and customer assistance and complaint resolution.


LICENSING/REGISTRATION/CERTIFICATION REQUIREMENTS:

(These must be met by all employees prior to attaining permanent status in this class).


None.


Required Experience