Assistant General Manager Rooms Focus - Embassy Suites Minneapolis North

Join our growing team! Oliver Companies, headquartered in Duluth, MN, is a leading property management company that has been operating since 1978. Through our history and strong values, we have become accomplished in hotel development and management. Our properties are located across the country and fly flags from Hilton, IHG, Choice, and Marriott. Property Location: Embassy Suites by Hilton Minneapolis North / Brooklyn Center Job Summary The Assistant General Manager Rooms focus assists in leading and managing various hotel operations including team member staffing and relations with a focus on the front office and rooms division teams, budgeting and financial responsibilities, forecasting, sales and marketing, guest services, facilities management and manager-on-duty oversight. The Assistant General Manager is responsible for e stablish ing a positive work environment, delivering exceptional guest service and administering policies and procedures established by the company and the hotel brand.   Essential Duties and Responsibilities Oversee s all departments in conjunction with the property General Manager, including supervisory authority to interview, select and set the pay of team members ; discipline team member s; make formal termination recommendations; and investigate and adjudicate complaints. Departments include engineering, housekeeping, front desk, sales, and food and beverage where applicable Demonstrates and provides exceptional guest service to all hotel guests Maintains personal con nections with in-house guests and clients in the community to en courage guest loyalty Supervises and assists with efforts related to recruitment, orientation, training & development, scheduling, counseling, performance management, and other team member relations issues Maintains knowledge, skills, and abilities needed to perform any position at the hotel   Uses appropriate selling techniques to maximize revenue and occupancy Assists with various accounting and financial functions including A/P, A/R, bill ing accounts and department report ing Assists in analyzing financial performance by comparing actual performance to planned performance, identifying variances, and initiating corrective action Assists in maintaining product and service quality standards by investigating complaints and initiating corrective action Assists in monitoring and uphold ing procedures for control of supplies, keys, monies and credit Assists in monitoring and upholdi ng procedures for safety of guests and hotel team members Assists in inspecting guestrooms to ensure all company and brand cleanliness standards are met Maintains clean and professional appearance of public areas and hotel office Assists with sales and marketing efforts for the hotel Remains current on industry trends and local market activities Performs a dditional responsibilities as assigned by l eadership Qualifications College degree or the equivalent in related work experience   Three years of hotel experience with two years in a management position Strong interpersonal and communication skills A bility to speak clearly and listen attentively Strong organizational skills and attention to detail Ability to handle stressful situations with poise and finesse Conduct work-related functions in a professional manner