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Assistant General Manager Jobs

Company

Sunridge Hotel Group
Address Vail, CO, United States
Employment type FULL_TIME
Salary
Category Hospitality
Expires 2023-08-02
Posted at 10 months ago
Job Description
Job Duties


Provides a clean, well-maintained hotel by supervising any or all of the following departments Housekeeping, Laundry and Maintenance Operations, Guest Services, Food and Beverage


  • Monitors the responses on customer comment cards; identifies problem areas and formulates solutions. Contact guest when necessary regarding problems.
  • Strives to reduce accidents within the department
  • Oversees inventory, purchasing, disbursement, and cost control for all linens, cleaning supplies, guest rooms, public restroom supplies, laundry supplies, machines, and equipment
  • Supervises the daily activities of the hotel staff
  • Conducts continual room inspections to determine hotel's overall level of cleanliness;
  • Supervises "Lost and Found"department
  • Schedules and supervises all rotations special cleaning programs and projects as required
  • Hotel's overall preventative maintenance and performs follow up on issues
  • Schedules employees in accordance with forecasted occupancy; adjusts staffing as necessary for sudden changes in occupancy
  • Secures keys in accordance with hotel's key management policy
  • Coordinates availability of rooms with General Manager


Meets and exceeds customer and team member expectations by providing service and teamwork


  • Provides staff with the skills training to provide value added service to guests
  • Performs other duties within the hotel Departments required to provide service and teamwork
  • Utilizes one-on-one training skills
  • Conducts training on a regular basis
  • Monitors service and teamwork on a regular basis and performs performance counseling to employees as needed


Maintains safe working conditions within department and hotel


  • Takes corrective action where required to improve safety
  • Ensures that all employees are trained on and follows safety rules and procedures


Assures that assigned departments operates within approved budget


  • Controls operating and payroll costs of staff
  • Monitors performance of the department against approved budget; makes appropriate recommendations as necessary


Contributes to the competitive status and profitability of the hotel by monitoring industry trends and recommending appropriate actions to be taken


  • Develops and implements techniques to improve the operation
  • Works within the budgetary guidelines to maintain profitability


Prepares reports as requested to develop a more informative data base for improved management decision making and critical evaluation of work activities if the following department is assigned


  • Completes Room Evaluation Form for all room inspections
  • Prepares Room Discrepancy Report daily
  • Prepares AM/PM checklist daily


Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction


  • Determines, communicates, and monitors achievement of standards of performance on a timely basis
  • Selects, orientates, and trains qualified employees
  • Employs respectful discipline as required under supervision of General Manager
  • Conducts effective employee meetings


Adheres to hotel policies and procedures


  • Minimizes safety hazards by following all safety rules and procedures
  • Follows hotel grooming and dress standards
  • Arrives at work on time as scheduled


Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance


Performs all duties and responsibilities timely, effectively and efficiently in accordance with established company policies and procedures to achieve the overall objectives of this position. Communicates to General Manager in a timely manner


Maintains a favorable working relationship with all other hotel and company employees to foster and promote a cooperative and harmonious working climate


At all times projects a favorable image of Sunridge and the hotel to the public


Performs any other job related duties as may be assigned by the Manager. Must achieve required threshold scores according to brand and Sunridge inspections.


  • Responsible for the Market making sure completely stocked, proper inventory and shopping.
  • Make bank deposits in the absence of and/or if directed by General Manager.


General Manager and Front Office/Assistant Manager share responsibility for ensuring Sunridge required Manager on Duty staffing (7a-7pm Mon-Fri and 7a -5pm Sat/Sun) and 24/7 phone support is provided.


  • Front Office Manager/Assistant Manager is responsible to work the weekend shifts. Full Occupancy they must cover the 3-11pm during the week.


Job Posted by ApplicantPro