Assistant General Manager, Clark's Oyster Bar

Description:

Job Title: Assistant General Manager

Reports to: General Manager

Employment Status: Full-Time, Exempt-Salary

Clark's Oyster Bar is seeking an energetic and dynamic Assistant General Manager to join their team! Advanced interpersonal skills to help navigate complex working relationships and a strategic mindset that allows to plan and develop talent management, training, and safety.

Essential Functions and Duties:

The Assistant General Manager oversees and coordinates all aspects of operations for the restaurant. Responsible for the planning, organizing, training, and leadership necessary to achieve stated objectives including sales, costs, employee retention, guest services and satisfaction, cleanliness, and sanitation with a specific focus on FOH operations. Effectively hire, train, and mentor in order to identify the next leaders. Continually analyze our current standards for the purpose of elevating and developing new ones. In addition to the oversight of the restaurant, the AGM is expected to assist the floor operations. The AGM is an extension of the GM and should expect, from time to time, to fulfill GM roles and duties, with the assistance and support of the ownership.

Supervisory Responsibilities:

• Coach and mentor other managers in the outlets.
• Oversees the daily workflow of the department.
• Recruits, interviews, and hires.

What we are looking for:

• Supervise the team, insuring that direction and guidance is provided and quality standards are achieved.
• Know, follow and implement all policies and procedures regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules, standards and procedures.
• Achieve company objectives in sales, service, quality, appearance of facilities, sanitation and cleanliness through training of employees and establishing a positive, productive working environment.
• Work collaboratively to ensure continuous improvement in quality of guest experience, hospitality, service, operational effectiveness, employee retention and satisfaction.
• Understand, implement and execute all policies, procedures, standards, specifications, guidelines and training programs.
• Continually mentor and provide opportunities to advance the education and development of staff as it relates to food and beverage service.
• Fill in where needed to ensure guest experience is never compromised as a result of operational challenges.
• All other duties as assigned.
• Schedule staff as required by anticipated business activity while ensuring that all positions are staffed when needed while labor cost objectives are met.
• Ensure that all equipment and the overall environment is kept clean and kept in excellent working condition through personal inspection and by following the preventative maintenance programs.
• Be prepared to execute service efficiently and effectively, maintaining the proper pace and food/drink quality. Work closely and coordinate with BOH management and FOH team to ensure an elevated guest experience.
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests.
• Attend all scheduled employee meetings and bring suggestions for improvement. Be present during all executive meetings; prepared to respond comprehensively to all questions, concerns, and issues regarding Public Relations, financials, and Human Resources.

Requirements:

MANAGEMENT EXPECTED BEHAVIORS

• Work as a member of a highly functioning team. Maintain a professional and respectful dialogue with everyone to collaboratively identify positive solutions to problems or issues.
• Model Management Culture Manual while continually striving to infuse their meaning, relevance and impact into all aspects of your role as a leader.
• Represent yourself and our organization professionally through effective communication, follow through and collaboration with all business partners; internal and external. Demonstrate loyalty and pride in our restaurant as well our employees and products.
• Take ownership of your performance and strive to elevate the performance of your team. Be a force of inspiration to encourage growth and innovation.
• Establish a benefit for our guests, each other, the restaurant and the overall industry into the future.
• Demonstrate ownership of job responsibilities through focus, determination, and attention to detail with the goal of elevating the guest experience in every interaction.
• Ct with integrity and honesty in upholding the values of our group.
• Demonstrate trust in your actions, having the confidence in knowing that we are all looking out for each other’s best interest.
• Understand and communicate to those under your direction the philosophy of management and owners.
• Provide leadership to create a culture and work environment based upon respect; identify opportunities for staff to learn, grow and develop their abilities.

REQUIRED SKILLS/ABILITIES:

• Proficient with Microsoft Office Suite
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Working understanding of human resource principles, practices, and procedures.
• Ability to function well in a high-paced and at times stressful environment.

Education and Experience:

• Equivalent combination of relevant education and/or experience considered
• Ability to work in a high-stress environment
• At least 3 years of previous high-level experience in a well-established restaurant
• Four years of progressive experience in high-volume food production or catering

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls. The employee is frequently required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

MML Hospitality is an equal-opportunity employer. We do not discriminate based on race, color, religion, national origin, gender, age, marital status, sexual orientation, disability, veteran status, or any other prohibited basis. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.

If an offer is extended for this position you will be required to undergo a comprehensive background check. This process may include verification of employment history, education credentials, criminal records, and other relevant information offered employment for this role will undergo a comprehensive background check. By applying for this position, you acknowledge and agree to the background check process as a condition of employment.

PM22