Organization- Dream Nashville
Summary
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.
The Assistant Front Office Manager will have oversight of the front office staff, cash control for agents, staffing needs, and guest services. Additional responsibilities may include training, staff development and scheduling.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Qualifications
Job Summary:
The Assistant Front Office Manager is responsible for giving direction to the entire Front Office, Reservations, Bell Services, Concierge, and Guest Services departments ensuring all quality standards are in compliance and that policies and procedures are consistently applied. This position manages the day to day operation of the Front Office, including, but not limited to running full shifts, managing the room inventory and the flow of arrivals and departures. This role is responsible for responding to guest requests and complaints and ensuring problem resolution that satisfies the guest.
Duties & Functions:
Supervises Front Office Team Members, ensuring adherence to hotel’s policies and standards.
Manages and develops Front Desk Agents and Supervisors
Assist Front Office Team with their job functions to ensure optimum service to guest
To welcome and register all arriving guests, making sure that all pertinent information is obtained
Efficiently conduct check in and check out procedures
Healthy communication with Housekeeping and Engineering departments and ensure that guest's expectations are met. All maintenance issues properly logged and followed up on
Respond to all guests’ requests or in a proper manner and ensure appropriate action is taken
Meet requests regarding guest billing
Handle cash transactions in accordance with the property’s cash handling policy
Maintains current knowledge of hotel culture, amenities, and services, events in the area, points of interest, and services in the area
Answer the telephone in a professional manner and assist guests with any questions, directions, etc.
Manage and resolve all guest complaints and compliments in a professional and courteous manner
Communicate with all departments regarding in house VIPs and any special requests/needs
Serve as a leader in displaying outstanding hospitality skills
All other tasks and duties as assigned
Qualifications & Standards:
At least one year experience in a role as supervisor or similar
