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Assistant Director Of Housekeeping

Company

Loews Hotels & Co.
Address , New York, 10065
Employment type FULL_TIME
Salary
Expires 2023-09-28
Posted at 8 months ago
Job Description
Loews Regency New York Hotel has a legacy of luxury - expertly orchestrated and masterfully performed. Located in midtown Manhattan, the property seamlessly blends its iconic Art Deco design with modern sensibilities, craftily merging form and function to compliment 50 years of service expertise. Welcome to our Park Avenue Allure.
Job Specific
  • Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance
  • Sets agendas for training
  • Writes and submits yearly performance appraisals for Housekeeping Staff
  • Evaluates changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance
  • Mediates disputes between employees as necessary
  • Ensures efficient operation of HOSTAR System
  • Makes special work assignments in advance for special events such as meetings, dinners, dances, etc. that may affect the lobby staff
  • Inspects and evaluates physical condition of hotel daily for cleanliness and necessary repairs
  • Interacts with guests to solve problems and ensure satisfaction
  • Interviews and selects Housekeeping line level personnel
  • Creates Quality Assurance and Cyclical Programs
  • Provides training for employees regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasks
  • Provides employee safety training to prevent accidents, comply with OSHA regulations, and ensure hotel life safety
  • Counsels employees regarding both positive and negative aspects of their performance, including accidents and safety violations
  • Maintains Housekeeping staffing levels to provide for optimal performance
  • Assumes the duties of Director of Housekeeping in the Director’s absence
  • Keeps all other departments informed about Housekeeping operations as needed
  • Responsible for overseeing the activities of Housekeeping Staff
  • Creates and maintains control procedures for keys, radios, pagers, etc.
  • Keeps Director of Housekeeping informed of all matters significantly affecting the department
  • Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to attain same
  • Maintains close contact and ensures good communication with employees
  • In consultation with the Director, prepares master lists of general cleaning and all other cyclical projects
  • Greets and interacts with guests in an outstandingly friendly and professional manner
  • Responsible for the submission of all performance appraisals for assigned employees
  • Possesses full knowledge of the specific duties, responsibilities, and skills of every member of the Housekeeping department, particularly those of the Housekeeping Manager, and performs in any capacity as needed
  • Ensures that responsive and efficient repair services are provided to satisfy guest requests
  • Creates comprehensive training programs utilizing diverse techniques
  • Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect
  • Prepares public area staff schedules, vacation list, and payroll
  • Periodically inventories supplies and equipment
  • Ensures that Storeroom is kept well-stocked with all necessary supplies, and ensures that all needed supplies are ordered in sufficient time to prevent shortages
  • Meets and interacts with outside vendors in an outstandingly professional manner
  • Investigates guest complaints and takes corrective measures
  • Analyzes daily room turn and makes staff or procedural adjustments as necessary
  • Develops and maintains a quality assurance program for all guestrooms, storerooms, and service related to guest floors
  • Determines discard and maintenance regimes for each machine and equipment piece
  • Receives the weekly inventory of cleaning and guest supplies for the hotel
  • Oversees daily assignment of duties to Housekeeping staff
  • Assists in the selection of employee uniforms and the determination of uniform purchase requirements
  • Works closely with Laundry Manager/Supervisors to ensure that Hotel linen quantity and quality needs are consistently met in a timely and efficient manner
  • Completes special projects related to housekeeping operations as assigned by the Director of Housekeeping
  • Possesses full knowledge of all matters relating to the proper administration of the Housekeeping department
  • Coordinates monthly accounting for all supplies requisitioned from other departments
  • Creates Incentive/Rewards/Recognition Programs
  • Approves departmental schedules
  • Establishes work routines and schedules which address the needs of the hotel and are flexible enough to respond to emergency situations and fluctuations in occupancy
  • Prepares monthly payroll and budget forecast for public space employees
  • Plans special lobby cleaning projects and ensures their completion
  • Develops monthly usage reports for cleaning supplies and guestroom supplies
  • Monitors daily payroll and takes corrective action when disparities occur or productivity drops
  • Ensures that Housekeeping office and storeroom are kept neat and organized
  • Responsible for projects assigned to second and third shift employees
  • Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings
  • Other duties as assigned
  • Attends required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintains communication with other departments within the hotel
  • Performs numerous responsibilities to meet time-sensitive deadlines
  • Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guestrooms, public areas, and other assigned areas of responsibility
  • Attends staff meetings, Pre-Cons, Rooms Meeting and other special meetings when required
  • Prepares department purchase requisitions
  • Sets agendas for Housekeeping meetings and runs meetings as needed
  • Responsible for the smooth, efficient, cost effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships
  • Assists Housekeeping Manager in coordinating the repair of Housekeeping equipment such as vacuums, buffers, carts, and furniture
  • Holds daily, weekly and monthly department meetings designed to provide necessary contact and operating information for all departmental employees
  • Plans maintenance of lobby floors
  • Ensures that responsive and efficient uniform room and repair services are provided
  • Coordinates lobby maintenance projects with Engineering
  • Conducts periodic storeroom inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirements
  • Uses guest comment responses to design additional training programs
  • Interviews and makes recommendations regarding hiring of Housekeeping personnel
  • Works closely with Guest Services Manager to resolve all room discrepancies before the end of each day
  • Requisitions supplies needed to maintain weekly par levels
  • Creates an environment in which excellent staff morale is fostered and staff retention is a priority
  • Stays current with industry related technological improvements geared toward product improvement and increased efficiency
  • Oversees daily operations of Housekeeping Department to ensure that the highest possible quality standards are consistently maintained and that service is provided in a highly professional manner
  • Assists in the management of Housekeeping Rooms Personnel, particularly during heavy turns
  • Schedules and implements training programs for assigned employees and attends and participates in training as needed
General
  • Promotes and applies teamwork skills at all times
  • Maintains cleanliness and excellent condition of equipment and work area
  • Remains current with hotel information and changes
  • Attends appropriate hotel meetings and training sessions
  • Recycles whenever possible
  • Complies with required safety regulations and procedures
  • Is polite, friendly, and helpful to guests, management and fellow employees
  • Complies with hotel standards, policies and rules
  • Complies with and enforces hotel uniform and grooming standards
  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
  • Executes emergency procedures in accordance with hotel standards
Qualifications
  • Able to work with and apply mathematical concepts
  • Able to read and interpret documents
  • Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Effective management, leadership, organizational, and communication skills
  • Ability to maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria
  • Able to write routine reports and correspondence
  • Expect to work a flexible schedule including weekends, holidays, evenings and nights
  • Thorough knowledge of all matters relating to the proper administration and operation of hospitality housekeeping operations
  • Able to speak effectively before groups of guests and hotel employees
  • Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift
  • Three to five years of management experience in large, fast paced, hotel housekeeping environment with at least three years as Assistant Executive Housekeeper or above
Salary range for this position, based on experience, is $68,000.00 to $85,000.00.