Assistant Director Of Housekeeping

Position: Assistant Director of Housekeeping (Full time #535840)
Property / Office: Mandarin Oriental, New York
Location: New York, NY, United States

The Group

Mandarin Oriental Hotel Group (MOHG) is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality.

The Hotel:

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park. Located in Columbus Circle’s Deutsche Bank Center, Mandarin Oriental, New York is in an idyllic location just steps away from world-class dining, shopping and entertainment, including the Broadway Theater District, Lincoln Center, Central Park, Jazz at Lincoln Center and the shops of Columbus Circle.

Strategic Intent:

It is the mission and intent of this position that the Assistant Director of Housekeeping will assist the Director of Housekeeping in managing all aspects of the Housekeeping Department inclusive of all public areas, laundry/valet facility, florals. He/she assists the Director of Housekeeping in maintaining the highest standards of cleanliness in all guestrooms and public areas. Recommends and implements procedural changes.

Duties and Responsibilities:

General Management:

• Assist the Director of Housekeeping in Profile assessments.
• Assume the responsibilities of the Director of Housekeeping during his/her absence.
• Maintain compliance with all company IT and safety procedures.
• Implement control on department labour costs. Minimize costs while ensuring adequate staffing is available to provide five-star service.
• Plan daily, weekly, monthly, and quarterly assignments and projects for all Room Attendants, Guest Floor Attendants, Public Area, Uniform / Laundry Attendants and Office Coordinators.
• Performs a variety of other duties as assigned.
• Spearheading the following hotel pillars: LQE, FLHSS, Forbes, Sustainability, Colleague engagement, and all other audits.
• Motivate, train, supervise, and evaluate all housekeeping and laundry colleagues.
• Schedule walk-through and follow up with all outside contractors.
• Manage vendors and contractors.
• Prepare and conduct housekeeping interviews and follow company hiring procedures.
• Conduct pre-shift meetings with managers and colleagues. Assist in monthly manager meetings.
• Perform administrative duties such as, but not limited to, departmental scheduling, payroll, inventories of linen and guest supplies, departmental training, special projects, purchase requests and monthly consumption reports.
• Successfully manage daily rooms turn.
• Maintain an ongoing Safe & Sound program.

Guestrooms and Public Areas:

• Monitor progress, ensure completion of deep cleaning program, and assign tasks to housekeeping colleagues
• Perform daily inspection of all public areas, guestrooms, exterior of building and back house areas, to ensure that the highest standards are met.

Guests’ Requests Handling:

• Perform line level functions in emergency situations.
• Maintain strong interdepartmental relationships.
• Ensure guest and colleague privacy and security by correctly following company procedures.
• Manage departmental Trust You surveys and follow up.
• Respond to guest questions. Provide guest assistance, direction, and information as requested. Conduct daily communication meetings.

Requirements:

Mandatory

• Flexible schedule to meet the business demands.
• College degree in Hospitality Management or similar field preferred.
• Must possess a good written and verbal command of the English language.
• Minimum 2 years of Housekeeping and/or supervisory experience.
• Managing a staff of over 100 management and non-management positions.
• Local 6 experience

Desirable

• Working knowledge of Adaco purchasing system.
• Working knowledge of HMS property systems.
• Working knowledge of REX/HotSos

Salary:

$80,000 - $90,000/Yearly