Assistant Community Manager (San Antonio Area)

Franklin Apartment Management is seeking a Community Manager.Description
The Assistant Community Manager is a property management position that is responsible for the overall performance of assigned community or communities. Areas of responsibility includes; a) financial management b) appearance and resident relations c) day-to-day operations of the community d) management office and assigned staff. The Community Manager may be responsible for several affordable regulated programs. Regulatory compliance and the ability to understand each program is important. Ensures high performance and customer service delivery consistent with the agency's mission, vision, and values.
Examples Of Duties
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed. These essential functions require presence in the workplace on a regular basis and regular attendance must be maintained.

• Maintains approved budgets and requests the appropriate approval for all needed budget deviations.
• Establish schedules of on-site leasing personnel, service technicians, groundskeepers.
• Inspects property on a daily basis to ensure all aspects of the property and curb appeal meet standards.
• Monitors occupancy and advises Supervisor of any problems areas.
• Trains, manages, and counsels on-site staff. Consults with supervisor regarding special circumstances or issues that should be elevated to a higher authority.
• Conducts annual employee performance reviews; makes recommendations for assigned staff's merit increases, promotions and performance evaluations as necessary.
• Renders the community curb appeal in a condition that is enticing to client traffic and exceeds the neighborhood market.
• Inspects apartment upon move out; determine charges (if any) to resident.
• Maintains collections above the minimum standards established by the housing authority or in accordance with the guidance provided by the Housing Director.
• Oversees and manages the details of apartment turnarounds and contractor work.
• Communicates through weekly staff meetings the strategy changes for the coming week, short and long term goals for community operation.
• Performs other related duties as assigned.
• Inspects aged and/or selected vacancies on a weekly basis to monitor upkeep and ensure make-ready standards are being met.
• Reviews all requests for transfer, walks units as required; and ensures a resident history review is completed by management prior to transfer being approved.
• Coordinates, prepares and submits marketing reports as requested by the supervisor; including but not limited to the following: weekly traffic reports, weekly occupancy reports, captured percentages and weekly management reports.
• Prepares and submits budget variance reports, executive summaries, budget forecasts and month-end accounting and rent reports.
• Ensures proper coverage during office hours. Coordinates and approves PTO requests.
• Consults with supervisor on any repairs or replacements over $500.
• Ensures compliance with existing policy for apartment turnaround times.
• Analyzes monthly performance and budgeted projections, discusses strategies with assigned supervisor and communicates to others as needed or requested.
• Maintains and updates the Status Board, Ready Board, and On Notice Board, if applicable.

Behavioral Competencies
This position requires the incumbent to exhibit the following behavioral skills:
Leadership: Provides direction to people and/or projects by clearly and effectively setting course of action for the department, staff, and tasks; manages the planning, execution, and achievement of department goals by providing regular communication to staff and stakeholders.
Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition.
Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands monitors and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.
Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing; demonstrates attention to, and conveys understanding of, the comments and questions of others; and listens effectively. Demonstrates the ability to develop audiovisual presentations to both internal and external audiences.
Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's own work; and does fair share of work.
Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed; attends, supports, and participates in all team building exercises and events.
Continuous Improvement and Innovation: Seeks the continuous improvement of technological business processes and services; explores out-of-the-box methods and is open to experimenting with new ideas; uses data, knowledge, and strategic decision-making to generate new and innovative solutions.
Typical QualificationsEducation And Experience

• One (1) year of experience in property management or related field.
• Must be flexible and available to work a flexible schedule which may include weekends, depending on the needs of the community and upon the directive of the Supervisor.
• Bachelor's Degree in Business Administration, Social Services, or related field. Experience in lieu of a degree will be considered on an individual basis.
• Successful completion of a criminal history background check, education, and work history verification, and drug screening test.
• One (1) year of property management marketing experience required.

Preferred Requirements

• Certified Apartment Manager.
• Four (4) years of property management.
• Certified Occupancy Specialist (COS).
• Tax Credit Specialist (TCS) .
• Experience with Google Drive, Gmail, Docs, Sheets, and Slides.
• Onesite and/or Yardi property management software experience.

License And Certifications

• Must complete certification as a Certified Occupancy Specialist and/or Tax Credit Specialist within first year of employment.
• Must have the ability to earn certifications as required by assigned tasks (i.e. Certified Apartment Manager, etc.)
• Class 'C' driver's license at the time of placement and proper insurance coverage.

Technical Skills
To perform this job successfully, the employee should have:

• Ability to communicate verbally and in writing.
• Ability to effectively plan and organize workload.
• Ability to deal with a variety of people with diverse backgrounds.
• Ability to perform a variety of clerical duties involving typing, filing and maintaining records or reports in support of a special program or department function.
• Knowledge of office practices, procedures and customer service principles.
• Ability to work cooperatively, harmoniously and respectfully with co-workers, supervisors, public and customers.
• Ability to meet schedules and time lines.
• Knowledge and ability to perform proficient mathematical functions.
• Ability to perform basic clerical skills.
• Ability to operate office machines and equipment such as PC, copiers, and printers.
• Ability to maintain filing and record keeping system, including document imaging.
• Ability to perform data entry efficiently and accurately.
• Ability to use interpersonal skills using tact, diplomacy, patience and courtesy.
• Ability to handle multiple tasks and priorities with interruptions.
• Understands the Mission, Vision, and Values of the Company, and directs work within these guiding principles and operational framework.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally transport up to 25 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard.
• Operate mailing and other equipment.
• Hearing and speaking to exchange information in person or on the telephone.
• Seeing to read a variety of materials and to drive.
• Office environment.
• Contact with dissatisfied or abusive individuals.
• Work Monday through Friday; some Saturday's maybe required, hours to be determined.
• Driving a vehicle to conduct work.

Office environment

• High level of interaction with external/internal clients.
• The noise level in the work environment is usually moderate.
• May be required to work at different properties or sites for interim periods to support business needs.

Outside environment

• Subject to environmental elements when conducting visits to various sites or participating in outside events.

Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
This position specification is not an employment agreement or contract. Management has the exclusive right to alter this position specification at any time, without notice.