Applications Engineer (Swat) Jobs

What you'll do

When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn’t like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you’re looking for a career where you can be part of the action as we continue to grow our iconic brand - We got you!

The Applications Engineer position for the Level 3 (SWAT) escalation team is responsible for day to day support, monitoring, installing application software and hardware within the Wendy’s restaurant environment including POS Administration, Payments, Digital, Reporting systems and all third party applications required for optimal restaurant operations. This role will properly execute the investigation and root cause analysis of application software and hardware faults. This role will also assist with issue escalation to internal and external subject matter experts as appropriate.

Responsibilities

• Champion a DevOps model so that services are automated and elastic across all platformsfor systems/service implementation and maintenance, which minimize the impact on customer service and provide adequate backup/recovery capability. Ensures timely delivery of new capabilities.
• Assists with the support and implementation of systems/services which ensures high system availability and maximizes usage of all Information Technology resources, while monitoring and maintaining our ticketing queue.
• Participate in 24x7 SWAT on-call rotation and escalation workflow as needed, such as occasional weekends
• Utilizes change management standards and processes, implementing changes through sound testing procedures, communications and project analysis. which ensures maximum customer service.
• Contributes to the development and execution of IT projects and utilizes processes for problem determination which ensures maximum systems/services availability and enhances the productivity of staff members. Write operational documentation and knowledge base of known issues with solutions
• Utilizes processes for monitoring performance of installed systems or services and takes corrective actions when necessary. Develops and Generates management reports as required.

What we expect from you

• A general knowledge of best practices as it relates to the support, configuration, and deployment of Aloha NCR related software
• 4 years of restaurant related experience with a minimum of 3 years’ experience in application engineer or similar support role. Minimum of 2 -years’ experience in NCR Aloha Systems including but not limited to CFC, CMC, ATO, Aloha Kitchen, and ATG
• Education: High School Diploma
• A general knowledge of information technology functions, processes, operations, configurations, project management methodology, application development, systems testing and design
• Windows Registry, Batch Files, and Command Files
• A general knowledge of Windows OS, Windows Command Line, Windows Services, Windows Tasks, Windows Event/Log,
• Good communication and analytical skills

Wendy’s was built on the premise, "Quality is our Recipe®," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand.

Education: High School Diploma/GED

Travel: None

Pay Range: $64,000 - $109,000 Annually

Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.