Application Support Specialist I - Wuit

Scheduled Hours

40

Position Summary

Provide comprehensive support for several University Enterprise Applications. Analyze complex relationships across various system platforms. Interact with a broad range of clients to provide support. This position is a part of a high volume call center serving students, faculty, staff and university collaborators.

Primary Duties and Responsibilities

• Provide all Access Management to administrative systems security including reviewing and processing requests and setting up access. This includes changes relating to new hires and terminations and the reporting required to manage this process. Accomplished in a timely fashion to ensure audit compliance.
• Provide formal class room training on critical Administrative applications and develop both online and class room training content. This includes ad hoc training that may be requested by the clients. In addition this position provides testing with regard to upgrades to all the applications supported.
• Complete extensive training. Act as subject matter expert to provide comprehensive phone support on the University’s primary administrative systems, this includes the Financial and Procurement applications, Human Resources and Payroll, Recruitment , Grant Administration, Alumni Relationship Management, Space Management, Identity Management, Compliance Management and Learning Management applications. Document all transactions with clients via a ticketing system from initial documentation, to potential elevation, to resolution. This includes all activity required to provide customers service excellence in a high volume call center serving students, faculty, staff and university collaborators.
• Perform other duties as assigned.

Working Conditions

• This position requires occasional lifting of 25-50 lbs, shiftwork, ability to work in a multi-level office building and to use stairs with no elevator, and the ability to travel to on and off-campus locations.
• This work is normally performed in the Information Service & Technology office.

Preferred Qualifications

• Proficiency in the operation of office equipment, including PC.
• Bachelor's degree in business/accounting.
• Knowledge of University administrative systems.
• Experience in a higher education technology environment.
• Excellent interpersonal communication and telephone skills.
• Excellent customer service, documentation skills, training ability, phone support experience.
• Experience in accounting / finance area.
• Great attention to detail.
• Ability to handle confidential information responsibly.
• Demonstrated ability to work in a team-oriented environment.
• Demonstrated ability to work in a team-oriented environment.
• Experience in a customer service help desk environment.
• Prioritization skills and the ability to manage multiple customer requests simultaneously.
• Able to develop and deliver administrative systems training.
• Ability to understand Fund Accounting, Payroll, Human Resources, Research Administration and Access Management.
• Ability to communicate and work well in a changing environment.
• Ability to work independently with a high degree of reliability, accuracy and productivity.

Required Qualifications

Associate degree in a related field plus two years of experience or equivalent combination of education and experience.

Grade

G10-H

Salary Range

$24.97 - $38.71 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.
• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement

Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.