Application Coordinator Jobs

Uno Healthis a tech-enabled service that enrolls Medicare individuals into many ofthe financial programs they're eligible for - such as SNAP and Utility Assistance - unlocking thousands of dollars for some of the most vulnerable Americans. The extra cash leads to improved health outcomes and savings for all, and a subset of programs unlock ~20% direct revenue for their Medicare insurers.

FoundersAnna de Paula HanikaandChloe Phitoussiwere inspired by first-hand experience in their previous roles at healthcare startups developing programs which aimed to improve people's health outcomes while balancing the financial incentives of the insurance plan. Uno’s investors includeGV,General Catalyst,FloodgateandCowboy Venturesand other healthcare and technology leaders.

We are at a pivotal time with deep demographic and social pressures being applied to our healthcare system. Come work with us!

We are looking for a mission driven team member to support enrollment operations and supercharge the successful enrollment of Medicare members in government programs. Our team is mission-oriented, excited about enrolling peoplein life changing benefits, and welcomes the challenge of becoming experts on the government programs that confuse the millions of low-income individuals across the US.This non-member facing role is critical in quarterbacking the application process and coordinating cross functionally to get all information needed for a successful enrollment.This role will work closely with member-facing teams within enrollment operations to get missing documents, confirm income limits, and unlock maximum savings for our members.

• You will become the subject matter expert for the application process across a wide variety of states.
• You will not have member-facing interactions, but you appreciate how your work (efficiency and attention to detail!) will impact member experience.
• You will be evaluating applications for completeness and accuracy, and work with the team to determine next steps in complex cases.
• You will be responsible for SLAs (1 business day to inventory, 1 business day to submit an application) and KPIs for application operations, providing consistent updates on work funnels and flagging delays and blockers to key stakeholders for resolution.
• You will ensure documents and applications are compliantly processed through the Uno ecosystem and successfully submitted to government agencies.
• You will monitor our partner that receives time sensitive inbound mail in a digital format.
• You will partner with technology and product teams on an ongoing basis to document and improve your tooling and processes.

• Excellent communication skills, especially written
• Experience working with multiple technology tools at once and are able to pick up on new skills and tools quickly (Google Suite, CRMs, ticketing queues)
• Ability to work cross-functionally to collaborate with other enrollment operations teams
• Creative problem-solving skills to triage issues that arise
• Ability to maintain multiple queues of work and manage time effectively to deliver on daily goals
• >1 year of experience in administrative assistance, office management, patient coordination, customer support
• Extremeattention to detail and desire to go deep into the weeds of government applications and documentation

• Experience working with government agencies
• Understanding of the complexity of the social service space and knowing how to navigate through it

• Have experience working with multiple technology tools at once and are able to pick up on new skills and tools quickly (Google sheets, CRMs, ticketing queues)
• Have a desire to revolutionize the way we support low-income Medicare members
• Are a self-starter who enjoys working cross-functionally with different teams to reach a common company goal
• Understanding of what it means to Are excited to work at with an early-stage startup and excitement about taking where you’ll take on responsibility within a growing team

• Time Off:18 accrued elective Vacation days + 11 paid company holidays + 7 paid sick days
• Location: NY, NY 20 West 20th Street
• Hours of operation:Monday to Friday - 9:00 AM to 6:00 PM EST
• Benefits:Competitive medical, dental, vision, life insurance plans, & 401K plans!
• Pay Rate:$58,500, $12,000 bonus potential
• Start-Up Environment:Add on to our amazing company culture and bring your past experience to further evolve your career. Great opportunity to be a part of growing a mission-driven company!
• Hybrid work environment:work 2 days in the office and 3 days WFH.
• Growth:Several opportunities for advancement both in leveling up, working on special projects, and learning & development opportunities

Uno is committed to always pursue greater Equity, Diversity, and Inclusion in our hiring practices. To achieve Equity, Diversity and Inclusion at Uno, we are cognizant of the backgrounds that are underrepresented in our industry and society, and actively work towards achieving more inclusive hiring standards and more equitable outcomes specifically for people from those backgrounds. We currently collect optional demographic information from candidates at the application stage in order to allow us to measure outcomes of people from underrepresented backgrounds in our hiring process. Identifying information about a candidate will never be shared externally and will only be used for the purpose of Uno measuring its levels of representation.

Uno Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, educational background, or based on an individual's status in any group or class protected by applicable federal, state or local law. Uno encourages people from all backgrounds to apply to this role!