Application Analyst Osd24-0003

The Application Analyst will perform system analysis, application administration, and application support activities for the HASTUS application, a transit scheduling and operations management application for the public transit industry.

HASTUS is a specialized application utilized for transit operations management. The application consists of an integrated suite of modules used for various functions across transit operations, including service planning & analysis, scheduling, employee work & vacation selection, workforce management, day-of-operation management, and timekeeping for bus, light rail, and heavy rail operations.

Duties & Responsibilities

• Participate in the on-call support rotation, responding to emergencies on a twenty-four (24) hour, seven (7) day per week basis while on-call
• Develop and maintain technical support documentation, including troubleshooting procedures, runbooks, and system configuration guides
• Assist with developing detailed specifications for system modifications or enhancements, documenting functional and technical requirements
• Escalate issues to internal IT teams (Server, Network, Database, etc.) and / or software vendor, as needed
• Handle sensitive and confidential information in an appropriate manner
• Work any and all shifts and / or locations as assigned or directed, including occasional night and / or weekend work
• Perform system analysis activities for the full SDLC of the transit scheduling and operations management application, including requirements gathering, solution design, development, testing, implementation, and ongoing application support
• Perform environment configuration and maintenance, including release installations, release promotions, and database refreshes
• Respond to and resolve, or escalate, application issues raised by end-users and / or system alerts, performing detailed documentation of troubleshooting steps and / or issue resolution
• Configure application functional components, perform the definition of foundational data elements, and ensure proper version control of data elements
• Perform ad-hoc data queries and generate ad-hoc reports
• Perform user access provisioning, including new user account establishment and access permission updates
• Provide content knowledge and clarifications to QA team regarding designed behavior of application to facilitate the creation of test scripts
• Schedule, monitor, and troubleshoot issues with batch processes
• Provide 2nd level support for application issues, including issues with application functionality, environment configuration, and / or system integrations
• Respond to each inquiry, whether from a customer, vendor, or co-worker, in a courteous and professional manner

Requirements

Minimum Education:

• Bachelor’s degree from an accredited institution with comparable experience in the fields of Computer Science, Information Technology, or a related field

Minimum Requirements/Qualifications:

• Effective organizational, analytical, multi-tasking, time management, and documentation skills
• Ability to work with many different types of professionals in a fast-paced environment
• Excellent verbal and written communication skills
• Three (3) years of experience in system analysis, including enterprise application design, development, implementation, and support
• Ability to work effectively with a diverse workforce and end-user community
• Experience with enterprise system and / or application administration
• Experience writing technical documentation
• Strong interpersonal skills to interact with stakeholders, vendors, team members, and end-users
• Excellent customer service and conflict resolution skills
• Experience with IT service management / ticketing systems
• Excellent attention to detail  Strong working knowledge of the Microsoft Office suite (Word, Excel, Outlook, PowerPoint, and Teams)

Preferences Include:

• Experience with programing or scripting languages, such as Java, C#, SQL, or Python
• Experience with cloud platforms, such as Azure or AWS
• Experience with ServiceNow
• Experience with industry-specific ERP applications
• Experience or interest in public transit data
• Experience or interest in the public transit or transportation industry
• Experience with HASTUS or similar transit scheduling and operations management applications, such as Trapeze FX or Trapeze OPS