Application Analyst Jobs

Position Notes:

• Pay Rate: $55-$60hr
• Duration: 12 month contract
• W2 US Citizens/Green Card Holders only
• Seniority Level/Target years of experience: 3+ years
• Client discussed over a live phone call
• Location: Hybrid 1-2 days on site/week Boston MA 02110

Responsibilities:

• Respond to and resolve, or escalate, application issues raised by end-users and / or system alerts, performing detailed documentation of troubleshooting steps and / or issue resolution.
• Perform environment configuration and maintenance, including release installations, release promotions, and database refreshes.
• Escalate issues to internal IT teams (Server, Network, Database, etc.) and / or software vendor, as needed.
• Develop and maintain technical support documentation, including troubleshooting procedures, runbooks, and system configuration guides.
• Perform ad-hoc data queries and generate ad-hoc reports.
• Assist with developing detailed specifications for system modifications or enhancements, documenting functional and technical requirements.
• Perform user access provisioning, including new user account establishment and access permission updates.
• Provide 2nd level support for application issues, including issues with application functionality, environment configuration, and / or system integrations.
• Configure application functional components, perform the definition of foundational data elements, and ensure proper version control of data elements.
• Perform system analysis activities for the full SDLC of the transit scheduling and operations management application, including requirements gathering, solution design, development, testing, implementation, and ongoing application support.
• Schedule, monitor, and troubleshoot issues with batch processes.

Qualifications:

• Excellent attention to detail
• Experience with enterprise system and / or application administration
• Experience writing technical documentation
• Experience with IT service management / ticketing systems
• Ability to work effectively with a diverse workforce and end-user community
• Effective organizational, analytical, multi-tasking, time management, and documentation skills
• 3 years of experience in system analysis, including enterprise application design, development, implementation, and support
• Ability to work with many different types of professionals in a fast-paced environment
• Strong working knowledge of the Microsoft Office suite (Word, Excel, Outlook, PowerPoint, and Teams)
• Strong interpersonal skills to interact with stakeholders, vendors, team members, and end-users

For other opportunities available at Akkodis go to www.akkodis.com. If you have questions about the position, please contact the Resource Development Manager that posted this position.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records.