Analyst, Loyalty & Travel Products (Tempe)

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!

Position Summary

Communicate data, reports, and analyses to business and management teams, providing interpretation within the context of the business and making recommendations for improvements.

Key Responsibilities

• Extract and compile data from multiple internal and external sources, evaluating the reliability and appropriate use for the information
• Communicate data, reports, and analyses to business and management teams, providing interpretation within the context of the business and making recommendations for improvements
• Model, forecast, and explain customer behavior, program trends, drivers for business changes, and opportunities for business improvement.
• Senior analysts are expected to learn new techniques and act as a guide for other team members using domain expertise
• Responsible for tracking, reporting, and analyzing performance of marketing campaigns, ad-hoc analytic requests, and development/automation of regular reports
• Reports to the Marketing Analytics team while supporting a specific business area by fielding requests, attending meetings to keep informed of business, and building relationships to anticipate needs
• Other duties as assigned
• Use analytical approaches to evaluate marketing campaign performance, propose negotiation strategies, proactively recommend business improvements, and assess potential opportunities
• Senior analysts will regularly host meetings, take notes, and assign/track action items for follow up
• Build and manage multiple business cases, models, and forecasts to help guide positive business outcomes
• Senior analysts will present regularly to executive leadership with prepared projects or hypotheses to test and learn from marketing efforts
• Create regular and ad hoc reporting, identifying performance indicators, and presenting information in periodic dashboards and tools for data investigations
• Define analytical and data requirements for information systems, and work with technology teams on implementing and prioritizing improvements

Minimum Requirements

• Able to multi-task and prioritize across multiple responsibilities
• Excellent analytical skills and high degree of business acumen
• Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.
• Experience with statistical modeling, machine learning, operations research, or equivalents
• Bachelor’s degree in a quantitative, business, technical, or related discipline; or an equivalent combination of education and related working experience
• Strong organizational, communication, and presentation skills to tell actionable stories with data
• 2 years of professional experience in data analysis or related working experience
• Proficient in writing advanced SQL queries and working with large data sets
• Good technical skills and knowledge of MS Office, specifically Excel (e.g. pivots, charts, Power Query, etc.)
• Ability to work cross-functionally and lead projects
• In addition to routine employment eligibility verification, U.S.-based airlines must gather information to validate country of citizenship and country of birth. Upon hire, you must provide documentation proving your current country of citizenship and birthplace.
• Proficient in a wide range and application of analytical, quantitative, and statistical techniques and tools to derive insights from large, complex data environments solving complex and ambiguous business problems in a timely manner
• Understanding of relational database architecture and the ability to merge large data sets from disparate sources

Preferred Qualifications

• Experience with customer data platforms and Loyalty-based consumer data
• Prior experience using JIRA or other task management systems to receive, track, prioritize, and complete requests from multiple business owners
• Experience as an analyst in marketing, merchandising, loyalty, or consulting
• 4 years of professional experience in data analysis
• Graduate degree in a research, marketing, or quantitative discipline
• Experience with identifying and presenting on key consumer behaviors and opportunities for personalization using digital journey analytics across multiple touchpoints
• Knowledge of Tableau or similar data visualization tools to build and automate dashboards and reporting

About Hawaiian Airlines

Now in its 94th year of continuous service, Hawaiian is Hawaiʻi's biggest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawaiʻi and 15 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Australia, Cook Islands, Japan, New Zealand, South Korea and Tahiti.

Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi. In 2022, the carrier topped Travel + Leisure’s 2022 World’s Best list as the No. 1 U.S. airline and was named Hawaiʻi's best employer by Forbes. Hawaiian® led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.S. Department of Transportation.

The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.