Analyst - It Operations & Compliance

What You'll Be Responsible For In Your Role:

• Create and drive a scalable hardware procurement and management system
• Develop and implement policies and processes to keep pace with our growing team
• Act as the primary point of escalation when issues fall beyond the scope or performance of the MSP or MSSP
• Continuously monitor and remediate of system controls and policies related to SOC 2 Type II certification
• Facilitate vendor relationships with our Managed Service Provider (MSP) and Managed Security Service Provider (MSSP) to ensure top-quality, timely service to teammates and our IT security processes
• Act as the primary point of contact with security and compliance teams to develop and maintain privacy and governance initiatives

Who You Are:

• You patiently understand that your colleagues are not as technology savvy as you and are able to explain to them in plain English how they can address the various tech challenges they’re having
• You have comfort around working in the Azure cloud ecosystems, and have extensive experience working in and managing Office 365 platforms
• You are knowledgeable in IT security and compliance principles, particularly in SOC 2
• You are highly organized and skilled in coordinating activities with both in-person and remote teammates, as well as third-party vendors
• You have knowledge of both Apple and Windows desktop management and experience providing support to your teammates on both systems
• You are known as a helper and like to make other peoples’ lives easier
• You have 2-3 years of IT support experience