American Girl Assistant Store Manager Operations

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team:

The Opportunity:

What Your Impact Will Be:
Direct Store Operations-

• Oversight of the third party vendors to ensure work is completed in a timely manner and within budgets supporting a premium environment. In absence of Store Director oversee all store business needs.
• Monitor floor with MOD or Sales Support shifts and rotate associates to areas of the store to ensure floor coverage throughout the store. Ensure Curbside/In-Store pickup process is completed within company standards.
• Enhance development of reporting systems.
• Oversee store operations ensuring inventory levels support business needs, store is efficiently staffed, labor planning supports budget and revenue goals and overall level of organization and efficiency is maintained at all times.
• Exercise positive judgement when making decisions. Partnering with direction for critical decisions.
• Responsible for all aspects of the building maintenance and housekeeping.
• Improve inventory turnover.
• Provide total store leadership.
• Plan and execute seasonal strategies to enhance business growth and
• Communicate issues to Corporate Partners.
• Deliver Annual Revenue Plans. Creating strategy to control retail expense budgets and maximize payroll dollars.
• Direct, partner, and guide all launches, and event set up.
• Work with sales staff on suggestive selling techniques for highlighted product to increase all KPI’s with attention to UPT, ADS and Data Capture.

Total Team Development -

• As needed reviews of individual performance plans.
• Budgeting hours for Core and build for peak seasons.
• Timely and accurate completion and delivery of performance appraisals.
• Succession Planning.
• One-on-One Coaching.
• Regular performance feedback to staff.
• Training program development to include any corporate sponsored programs.

Manage Business Partnerships

• Lead vendor support to AG standard.
• Partner with regional and corporate team to work through planning and execution of capital projects.
• Provide consumer insights to brand, design/development, and marketing communications team.
• Consistent leadership and partnerships with retail leadership in other flagship locations, Store Director, HR, Marketing Manager, Café Manager, AP Manager, AG Store Managers, and corporate partners to support and grow the business.
• Partner with Human Resources on training and development, policy, and procedures.
• Partner with brand, marketing, purchasing, and inventory control for trends and opportunities, including visitors to American Girl.
• Provide support and ensure standards are intact with AP division.

Customer Service/ Client Development -

• Support Guiding Truths and One Team.
• Ensure participation in MAGIC, Play Values, and leadership behaviors.
• Floor presence and coaching staff.
• Support the development of personal shoppers, operations, and sales associates.
• Interaction with customers.

Asset Protection/ Safety

• Partner with AP Regional to support and develop strategy and implement use of AP Best Practices.
• Support the development of AP Manager and team.
• Provide direction, coaching, insight, and support to AP Manager, AP Team, and AP Regional regarding safety, security, and asset controls.
• Support the development of Safety Awareness strategy and OSHA follow through.

Capital projects & Facilities/Maintenance

• Work with Sr. Mgr. Global Retail to support all aspects of capital and facilities/maintenance needed.

What We’re Looking For:

• Asset Protection training
• Job experience/progressive in multiple product areas (management, high-end, premium preferred).
• Retail merchandising experience
• Experience with operational functions
• Preferred 5-10 years of work experience.

The annual base salary range for this position is between $74,400.00 and $93,000.
**This range is indicative of projected hiring range, however annual base salary will be determined based on a candidate’s work location, skills and experience.

Don’t meet every single requirement? At Mattel we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

What It’s Like to Work Here:

American Girl is subsidiary of Mattel, a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We execute: We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc. (NASDAQ:MAT, www.mattel.com), a leading global toy company and owner of one of the strongest catalogs of children’s and family entertainment franchises in the world. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential.

Mattel is recognized for the second year in a row as a Great Place to Work™ and as one of Fast Company’s Best Workplaces for Innovators in 2022.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, military spouses, individuals with disabilities, and those of all sexual orientations and gender identities.