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Aligner Onboarding Specialist Jobs

Company

Henry Schein
Address , , Fl
Employment type FULL_TIME
Salary
Expires 2023-06-07
Posted at 1 year ago
Job Description
This position is responsible for supporting the Henry Schein Orthodontic (HSO) regional team and customers with the implementation, onboarding, and growth of Reveal Clear Aligners. They will work directly with the HSO Orthodontic Sales Specialist and Aligner Customer Care team in assigned territories, with all aspects of aligner sales and account support. They will be responsible for driving the ideal patient journey with Reveal Clear Aligners and providing the upmost customer experience. This includes but is not limited to: actively engaging assigned customers, complete onboarding and implementation of Reveal Clear Aligners, and coordinating communications with Orthodontic Sales Specialists (OSS). Additionally, this individual will enhance the customer experience through the timely management of communications regarding Reveal Aligner training, product inquiries/ trouble shooting, case submissions, and ongoing customer needs.
Additional responsibilities include supporting the drive for incremental aligner sales and market share within our customers by providing ongoing education, training efforts with practices, and positioning Reveal Aligners as a complete, innovative solution for their clear aligner needs. They will develop, communicate and implement sales and training strategies designed to accomplish specific aligner volume growth internally and externally.
KEY RESPONSIBILITIES:
  • 23% Complete onboarding process of Reveal Clear Aligners within new locations (live or virtual)
  • 4% Proactively contact locations (in-person or remote) to convert stagnant aligner cases.
  • 4% Ensure every office is utilizing all available Reveal Aligner marketing tools to maximize office-to-patient communication and case acceptance.
  • 4% Contact individual locations with low sales or need for more attention and support.
  • 24% Visiting key Reveal Aligner locations that require additional training. This may include case submission, treatment plan review, patient communication, marketing implementation etc.
  • 5% Understanding aligner market trends, practice and patient needs and requirements.
  • 23% Working in practices and via video conference to insure they maximize the potential of integrating the Reveal Clear Aligner System.
  • 4% Performing practice evaluations and giving recommendations on how to successfully integrate the Reveal Clear Aligner system into the office.
  • 5% Review monthly Reveal Clear Aligner activity with each OSS and ORM.
  • 4% Provides ongoing support to all Orthodontic Sales Specialists within the region.
SPECIFIC KNOWLEDGE & SKILLS:
  • Intraoral scanner experience preferred.
  • Orthodontic experience preferred.
  • Must develop proficient knowledge of Clinical Dental and Orthodontic terms and anatomy, Reveal Aligner Product Line and Aligner Digital Interface
  • Clear aligner therapy experience preferred.
  • 3 or more years of related clinical dental experience
  • Technically adept
GENERAL SKILLS & COMPETENCIES:
  • Excellent written and verbal communication skills
  • Ability to maintain confidential and highly sensitive information
  • Ability to set clear team goals, delegate tasks and set deadlines
  • Very good attention to detail and accuracy
  • Excellent interpersonal communication skills
  • Ability to plan and arrange activities
  • Capacity to work effectively under pressure
  • Customer service oriented and ability to work with and resolve complex issues
  • Oversee multiple and/or complex projects
  • Ability to work in a team environment
  • Establish productive working relationships at multiple levels within the organization
  • Ability to manage conflict
  • Excellent time management skills and the ability to prioritize work
  • Ability to multi-task
  • Identify and recommend continuous improvement opportunities
  • Good analysis and problem solving skills
MINIMUM WORK EXPERIENCE:
Typically 5 or more years of related experience.
PREFERRED EDUCATION:
Typically High School education, vocational training and/or on-the-job training. Bachelor’s degree preferred.
TRAVEL / PHYSICAL DEMANDS:
Travel typically at least 30-40%. Office environment. No special physical demands required.
Vaccine Requirement
Candidates for this requisition are required to be fully vaccinated against COVID-19 (i.e., 2 weeks after completing their initial COVID-19 vaccination series) pursuant to state/local law. These standards and/or requirements may vary from those established by the Company. In some jurisdictions there may be an exception for those seeking a medical or religious accommodation. If you require an accommodation, please inform the recruiter or hiring manager.
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers