Airline Passenger Service Assistant

ABM is hiring an Airline Passenger Service Assistant in our Rhode Island T. F. Green International Airport .

NIGHT SHIFTS | FLEXIBLE SCHEDULING

• May be scheduled for weekends and holidays when needed
• Time and a half on Sunday’s and observed holidays

SALARY: $13.50/hr. plus tips

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2023 Employee Benefits | Front Line Team Members

Airline Passenger Service Assistant who provides extraordinary customer service are known to increase their earning potential between $25-$50 per week ( example only ).

Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including ten-year work history if available.

Essential Functions

• At all times follow all safety precautions (push wheelchair at a safe pace, beware of other passengers and carts darting into path, push only one wheelchair at a time, back wheelchairs down jetways rather than face-forward due to decline of the jetway ramp, etc.
• Assist passengers in any way necessary to provide professional passenger relations (i.e. providing directions, assisting with flight information, and helping with any out-of-the-ordinary circumstances like delayed flights)
• Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes
• Interact with passengers in a positive interpersonal way

Primary Duties and Responsibilities:

• At all times follow all safety precautions (push wheelchair at a safe pace, beware of other passengers and carts darting into path, push only one wheelchair at a time, back wheelchairs down jetways rather than face-forward due to decline of the jetway ramp, etc...)
• Complete thorough Incident Reports for any accidents or any out-of-the-ordinary events while transporting a passenger.
• Safely transport passengers from gate-to-gate, curb-to-curb, or gate-to-curb dependent upon whether an in-terminal plan transfers, originating passenger or destination-arriving passenger.
• Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes
• Assist passengers at baggage claim as may be necessary
• Dependent upon airport, coordinate with dispatcher for assignments
• Assist passengers in any way necessary relative to professional passenger relations (i.e., providing directions, assisting with flight information, and any out-of-the-ordinary circumstances like delayed flights, etc...)
• Interact with passengers in a positively interpersonal way
• Coordinate with gate agents any wheelchair assisted passengers who will need gate agent assistance at time of boarding to board the aircraft

Qualifications:

• Must meet all requirements to receive approval for working in specific ATS environments (if applicable), including ten-year work history if available
• Must be 18 years of age or older

Preferred Qualifications:

• 1 yr. of similar work experience
• Customer Service Experience