Air Export Agent Jobs

Position Summary

The Export Agent facilitates the shipment of cargo via air and/or ocean transport. The Export Agent is responsible for receiving shipping instructions and following customer specific guidelines in the preparation and transmission of export transactions. This includes processes from booking through confirmation of shipping.

Essential Duties & Responsibilities

• Review standard operating procedures to ensure compliance, TSA, Quality Assurance Standards, TAPA, and IMDG.
• Build relationships with all customers, other offices, overseas agents and service providers
• Take booking requests, ensure bookings are made at current and accurate rates, consolidate and route shipments based on local office procedures.
• May be responsible for special shipments involving perishables (live animals, cherries, etc.) and/or be in charge of special accounts.
• Communicate with carriers, origin and destination locations regarding shipment status, special handling and delivery processes.
• In some locations, Export Agents may be required to load and unload trucks, use forklift, package and palletize cargo and complete other assigned warehouse and inventory tasks.
• Report anomalies in operations and new customer requirements to management for decisions on additional service requirements
• Monitor and manage shipments until completion. Keep customers appraised to the export details of transactions in accordance with local office export operation procedures.
• Ensure accuracy and completeness of export documentation – review and verify documentation and obtain any missing documentation from the customer.

Education & Experience

• Knowledge of air/ocean space configurations; air/ocean container loads; special loading constraints; certificate for handling hazardous materials.
• Ability to read, analyze and interpret verbal and written requests and directions.
• Must have the ability to compose letters, memos, emails and other written documentation clearly and concisely. Be able to present one’s self in a highly cooperative and professional manner when meeting both internal and external customers and vendors face to face.
• High School Diploma and or GED, plus up to three to five years of related experience; an equivalent combination of education and experience may be considered.
• Must have working knowledge of Windows operating system and be comfortable working with Microsoft software applications (i.e., Word, Excel and Outlook)
• Must possess excellent customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people.
• Must have strong organizational and time management skills.
• Prior work experience in logistics/freight forwarding industry is preferred.
• Basic to intermediate experience using Windows operating system and Microsoft software applications is required
• Reading of international and domestic OAG.