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Ai Operations Analyst Jobs

Company

Henderson Scott
Address Seattle, WA, United States
Employment type FULL_TIME
Salary
Category Software Development
Expires 2023-08-10
Posted at 10 months ago
Job Description


Our client who we're founded in 2021 have recently raised an impressive $20m!
They are looking for a driven, analytical and detail-oriented individual to drive process excellence and implement goal-oriented programs and strategies to support our growing Customer Success organization.
Role: Full-Time
Remote/Seattle
Responsibilities:

  • Review, audit and summarize AI/ML outputs and customer metrics and provide executive summaries and recommendations to the company's leadership teams.
  • Assist in managing and coordinating critical ad-hoc AI/ML training data analysis and customer management projects across functions.
  • Investigate root causes and work with cross-functional areas to provide analysis and recommendations for improving customer demand fulfillment and overall customer experience.
  • Monitor, assess and help optimize customer demand fulfillment for the company's AI services.
  • Act as a primary liaison between Customer Success and Product, Engineering, and AI/ML teams and drive effective communication and collaboration.
  • Support Customer Success activities and initiatives through all phases of the customer journey: planning, onboarding, training, account management, support and ongoing analytics.


Requirements:

  • Ability to build trust and confidence with coworkers by working collaboratively and bringing others along in your thinking and decision making.
  • Self-starter and strong team player.
  • Strong written and verbal communication skills as well as interpersonal skills.
  • Has a growth mindset; is hungry to learn and grow, both individually and with a team.
  • Previous experience as project management, business operations, customer support and/or implementation experience, ideally in the healthcare/IT and/or cloud/SaaS space.
  • Bachelor's degree or equivalent work experience.
  • Highly proficient with Microsoft Office and popular ticketing tools.
  • Hands-on experience in establishing operational processes, synthesizing data, building reports and driving customer deliverables. Startup experience is a plus.