Administrative Manager Jobs

What you'll do:

North America Administrative Services Managers (ASMs) are responsible for the day-to-day management of a team of 25- 30 administrative professionals based in Nexus, who provide support to staff based in BCG offices across NAMR. ASMs report directly to the NAMR Administrative Services Senior Manager (ASSM).

You're good at:

• Overseeing the day-to-day operations of your team
• Ensuring your team is meeting quality service expectations, proactively identifying issues and suggesting remedies
• Managing overall performance and development of your team
• Assisting in the hiring and on-boarding process for administrative staff
• Participating and contributing to regional projects and initiatives, as appropriate
• Working collaboratively with the ASSM and other ASMs to identify process and people improvements
• Working with the ASSM to implement a strategy for administrative support out of Nexus

You bring (experience & Qualifications)

• Strong service orientation and sensitivity in responding to customer needs
• Confidence, authority, and enthusiasm, excelling in leading, mentoring, and motivating an administrative services department
• Bachelor’s degree or equivalent work experience
• Ability to form effective relationships with people in other locations
• Ability to handle difficult and confidential situations with poise, understanding, and tact
• Strong organizational skills and attention to detail
• Ability to implement and support change management
• Strong ability to identify, analyze, and solve problems; ability to settle issues as they arise
• Several years of experience managing large teams, preferably managing people who are providing remote support

You'll work with:

Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.