Administrative Assistant - Payroll And Client Service (Ft)

Innoworks Employment Services, a National PEO, is looking for a remote worker to join the team! This role can be on on any island of Hawaii and will be responsible for answering phones and answering client questions from mid-day through 6:00pm Hawaii-Aleutian Standard Time. Are you looking for a remote role? See below for more details!

The Administrative Assistant for Client Services HRIS/HCM Implementation and Support Specialist in our Client Services team performs a variety of administrative and clerical tasks, supporting payroll client service teams, as well as supporting projects on our HRIS/HCM platform (PRISM). This individual is responsible for answering phone lines to ensure clients are able to reach a client service representative through 6:00pm Hawaii-Aleutian Standard Time. This role also assists with projects including, but not limited to: General HRIS Management, Payroll Management, Incidents and Workers Claims, Custom Workflows, Payroll Codes, Tax and Company Information, Benefits Administration, Notifications and Paperless Documents.

Depending on the level of HRIS/HCM implementation and support experience, this team member may also assist with with tasks such as data entry, setup, training and testing. It is crucial to have the ability to effectively work and communicate professionally with clients and team members as part of a project management team

Supervisory Responsibilities

• None.

Duties/Responsibilities

• Represents our company, with a comprehensive understanding of our offerings;
• Hires new employees into the payroll system;
• Supports system upgrades, patches, and testing;
• Supports multiple and simultaneous projects dealing with the administration of PRISM applications;
• Makes changes and updates to current data;
• Scans and saves documents;
• Researches consumer needs and identify how our solutions meet them;
• Assist in everyday data entry;
• Supports adjacent departments such as Payroll, Workers Compensation and HR;
• Answers incoming phone calls and directs them to the correct party;
• Files and saves documents;
• Responds to both internal and external client emails quickly and in a professional manner;
• Identifies and recommends opportunities to build efficiencies through enhanced system capabilities and automation;
• Partners with clients to understand and execute their organization’s payroll and human resource strategy, particularly as it relates to compliance and organizational support;
• Performs other duties as assigned.
• Maintains compliance with, and a deep understanding of, federal, state, and local tax/ business regulatory laws and regulations;
• Responds to both internal and external client phone inquiries quickly and in a professional manner;

Required Skills/Abilities

• Ability to prioritize tasks and to delegate them when appropriate;
• An enjoyment of handling multiple concurrent projects;
• Excellent organizational skills and attention to detail;
• Excellent verbal and written communication skills;
• Strong Project Management and problem-solving skills;
• Strong analytical and problem-solving skills;
• Proficient with Microsoft Office Suite or related software;
• The ability to confidently train clients and explain complex concepts to non-HR people so that it's easy to understand;
• Proficiency with or the ability to quickly learn systems.
• Excellent interpersonal, negotiation and conflict resolution skills;
• Ability to act with integrity, professionalism and confidentiality;
• Excellent organization, time management, and communication skills;

Education And Experience

• A minimum of one year customer service experience required;
• Some knowledge of Payroll & HR disciplines and best practices a plus.
• One year of work in HCM or payroll systems preferred;

Physical Requirements

• Must be able to lift 15 pounds at times.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to access and navigate each department at the organization’s facilities.

The is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Equal Employment Opportunity

It is the policy of the Company to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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