Administrative Assistant Jobs

Job Type: Permanent Full Time (40 Hours/week)

Rate: $40,000 - $49,847* ($19.23-$23.96/per hour)

• Compensation at DRW is based on a tiered calculation scale that takes prior relevant employment experience; candidate attributes applicable to social justice/disability advocacy work; grant coordination experience if applicable; and supervision experience if applicable.

Location: Madison, Wisconsin

Application Instructions: Complete our online application and questionnaire and attach resume at http://www.disabilityrightswi.org/careers Overachievers may also submit a cover letter for added credit when reviewing applicants.

Application deadline: 5PM July 7, 2023. Alternate formats of this Position Announcement are available upon request. Materials may be submitted in alternate formats if necessary.

What is DRW?Disability Rights Wisconsin is the state’s Protection and Advocacy system, charged with protecting the rights of individuals with disabilities and keeping them free from abuse and neglect. Employing a variety of means, our advocates and attorneys use individual casework and systems advocacy to achieve positive changes in the lives of people with disabilities and their families. We are seeking employees who value this work. In turn, we treat our employees well, offering a supportive environment, talented colleagues, excellent benefits, and generous leave.

DRW arose out of a disability civil rights movement demanding that the abuse of people with disabilities end and that people with disabilities be included in life, school, workplaces, and communities. Our core values include Diversity, Dignity, Independence, Accessibility, Inclusion, Human Rights, and Liberation.

A diversity-based approach to disability rights recognizes the intersectional nature of oppression experienced by people with disabilities from underprivileged and underserved communities. We strive to create a welcoming and inclusive environment at DRW. We work to specifically address disability-related injustices at the intersections of disability and race, disability and gender, disability and gender-based violence, and more.

Job SummaryThe Administrative Assistant is the first impression to the agency whether in person at the front desk or via answering calls from individuals with service requests or our community partners. The Administrative Assistant plays an integral part of supporting staff at the office location they work from and across the agency. This position requires someone who is strong and independent but very much a team player on the administrative team.

Key Responsibilities1. General Administrative (50%)

• Trouble shoot office equipment and call for support as needed.
• Keep the common areas tidy (reception area, copy rooms, conference rooms, kitchen).
• Answer, screen, and route telephone calls, general voice mails, faxes, and email communications appropriately.
• Fulfill printed material requests and update inventory system.
• Routine copying, collating, document formatting, word processing, etc.
• Perform routine filing, organize client files, perform record destruction per policy.
• Process incoming/outgoing mail.
• Welcome and attend to guests; greet and direct incoming appointments to appropriate locations.
• Undertake other projects and tasks assigned.
• Assist in preparing for outreach events.
• Prepare interviewee packets, disseminate to interviewees.
• Enter client satisfaction survey responses into the appropriate system.
• Manage office supply inventory.

2. Facilitate Pre-intake Assessment (50%)

• Enter and assign request for assistance in system and route to appropriate intake.
• Provide referrals to appropriate resources when the caller is ineligible for DRW’s advocacy assistance.
• Gather information from the caller regarding eligibility for DRW’s services.

RequirementsRequired:

• High school diploma with 4 years administrative support experience; or equivalent combination of experience through accredited college and/or prior work experiences
• Experience/direct contact with persons of culturally diverse background
• Ability to toggle between competing priorities
• Superior organization skills and dedication to completing projects in a timely manner
• Detail oriented and comfortable working in a fast-paced office environment
• Exceptional communication skills
• Proficient knowledge of Windows based computer applications
• Experience in phone customer service (minimum of 2 years)

Preferred:

• Bilingual in Spanish or Hmong
• Experience with advocacy for people with disabilities or other vulnerable populations

BenefitsDisability Rights Wisconsin places an unparalleled value on the well-being of our staff. The following benefits are offered for permanent employees who work 20+ hours per week:

• Critical Illness Insurance
• Identity Theft
• 401(k) Retirement Plan with Employer Contribution
• Life Insurance
• Flex Spending Account
• Short-Term and Long-Term Disability Insurance
• Health, Dental, and Vision Coverage
• Pet Insurance

Generous paid time off policies include:

• Comp Time for Salaried Employees
• 10 Fixed and 4 Floating Holidays
• Vacation Pay
• Anniversary Pay
• Volunteer and Voting Time off
• Sick and Personal Leave
• Bereavement Leave

Additionally, Employee Assistance Program (EAP); Commuter Choice, and Sabbatical Leave.

EEO/AA | Were an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.