Administrative Assistant Ii / Dispatcher

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Rotating - 08 Hour (United States of America)

Under the supervision of the Stanford Health Care (SHC) Interpretation and Translation Manager, Assistant Managers and Supervisor, the Interpreter Services Administrative Assistant II / Dispatcher reports directly to the on-site Hospital Interpreters Supervisor, assists with Interpreter’s Office daily administrative tasks and dispatch. This includes greeting visitors; monitoring office supplies; using office desktop phones, smartphones, computers, printers, scanners, photocopiers; reviewing emails, answering/directing calls, and text messages; helping prepare daily schedules when needed; using software applications to dispatch interpreters of different languages to scheduled and last-minute requests; and assisting with other office tasks as assigned.

This is a Stanford Health Care job.
A Brief Overview
Provides administrative and clerical support to relieve department managers, directors or staff of administrative details. May coordinate messages, appointments, information to callers, file maintenance, department office supplies and mail. Researches, compiles and proofs word processing assignments. Operates automated office equipment. May be assigned to various functional areas of the organization.
Locations
Stanford Health Care
What you will do

• Receive and direct visitors and clients
• Prepare agendas for meetings and prepare schedules
• Maintain office supply inventories
• Retrieve documents from filing system
• General clerical duties including photocopying, fax and mailing
• Prepare and modify documents including correspondence, reports, drafts, memos and emails
• Prepare written responses to routine enquiries
• Resolve administrative problems and inquiries
• Coordinate maintenance of office equipment
• Maintain electronic and hard copy filing system
• Answer, screen and transfer inbound phone calls
• Sort and distribute incoming correspondence
• Handle requests for information and data
• Schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors

Education Qualifications

• High School Diploma or GED equivalent

Experience Qualifications

• 5 years of work related experience

Required Knowledge, Skills and Abilities

• Skill in information gathering and information monitoring
• Ability to prioritize tasks
• Ability to communicate both in writing and verbally
• Knowledge of operation of standard office equipment.
• Ability to be flexible and adapt to an ever-changing environment
• Knowledge of principles and practices of basic office management
• Ability to work in a team environment
• Knowledge of computer skills and relevant software
• Ability to demonstrate customer service skills
• Ability to assess and solve problems
• Attention to detail and accuracy skills
• Ability to plan and organize
• Knowledge of clerical and administrative procedures and systems such as filing and record keeping

These principles apply to ALL employees:
SHC Commitment to Providing an Exceptional Patient & Family Experience
Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Coordinate for Me: Own the complexity of my care through coordination
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $39.20 - $44.15 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.