Adjusting Support Specialist Jobs

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.

About The Role

We are seeking a highly organized and detail oriented Adjuster Support Specialist to join our team. The successful candidate will be responsible for supporting a team of multi-line adjusters with administrative responsibilities to move claims to resolution. Tasks will include setting up claim files, data entry, financial reconciliation, and document review/upload.

The ideal candidate has a willingness to help us continuously improve the support function, build and document new processes and consistently look for ways to streamline their function. In addition, you will collaborate closely with our claims adjusters and leadership to give feedback and identify technology and process improvements.

Who you are

• Empathetic. You exercise empathy and patience towards everyone you interact with
• Communicative. (we'd love to know what this means to you)
• Sense of urgency - at all times. That does not mean working at all hours
• And did we mention, you have a sense of humor. Claims are hard enough as it is
• Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org
• Anti-status quo. You don’t just wish things were done differently, you action on it
• Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution
• Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational
• Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured’s best interest
• Passionate claims support profession who cares about the customer and their experience

What we need

We need you to do all the things typical to the role:

• Enjoys working with and learning new technologies to improve process and maximize efficiency
• Manage a queue of tasks timely and effectively to ensure claims adjusters have the information they need
• Gather necessary information from documents and customer conversations to set up and assign claim files with complete and accurate information
• Prepare standard form letters and claim closing documents
• Strong with time management and prioritization to manage multiple types of tasks and SLAs
• Manage incoming (electronic) mail and upload to the correct claim

Requirements

• Claims support experience
• Must also have superior organizational skills and the ability to prioritize the workload
• Working knowledge of personal computer required, including Google Docs, Sheets and other mainframe applications, as necessary
• Minimum of 2 years of experience working in a support or other administrative capacity for an insurance risk organization or compliance organization such as:
• Compliance database management
• High school degree or GED required
• Requires excellent verbal and written communication skills, and a strong attention to detail
• Policy admin support

Benefits

• Your choice of Windows or Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• 401(k) retirement plan with employer matching
• Generous family leave policy
• Work from anywhere to facilitate your work life balance paired with frequent, regular corporate retreats to build team cohesion, reinforce culture, and have fun
• Generous health-insurance package with nationwide coverage, vision, & dental

Additionally, We Will

• Foster a culture of empathy, transparency, and empowerment in a remote-first environment
• Provide a manageable pending for you to deliver the service in a way you’ve always wanted and a dedicated account
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster

At Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We are actively seeking candidates who will bring unique perspectives and experiences to our team. We welcome applicants from all backgrounds and encourage those from underrepresented groups to apply. If you believe you are a good fit for this role, we would love to hear from you!