Accounts Receivable/Collection Specialist

Location: Kennesaw, GA - Onsite Mon - Fri - (Hybrid eligible after successful training period)

$23.00 - $25.00 per hour

Based on the size of the Business Support Center (BSC) and the related organizational structures, several Accounts Receivable Specialists will support the Credit and Collections function within a BSC.

The Accounts Receivable Specialist is responsible for the daily tasks related to collection efforts of a portfolio of customer accounts.

The Accounts Receivable Specialist will effectively communicate and support the Division’s collection goals, while providing quality customer service.

The Accounts Receivable Specialist will obtain an understanding of Company policies and procedures, and will actively pursue knowledge of skills and tools to be used in all collection efforts.

Recognition of significant credit risks and escalation of these matters are critical.

Collection efforts are time-sensitive, requiring excellent skills in the organization and management of time, efforts, and resources.

From time to time, research will be required, the Accounts Receivable Specialist will employ skills and resources to achieve a thorough understanding of information.

: Identify account risks, potential credit problems, disputes, and other customer issues.

Generates reports and communicates potential risks to Accounts Receivable Supervisor and field contacts (Branch Manager, Account Manager, Area Sales Manager, or District Manager).

Escalate significant matters to Accounts Receivable Supervisor.

Contact customers regarding invoices / accounts which are past due. Provide information as requested in order to facilitate a quick remittance.

Obtain future pay information.

Review/release/escalate sales on a routine basis throughout the work day.

Prioritize portfolio so collection efforts result in maximum benefits.

Watch for key indicators when a customer account is falling behind, becoming delinquent.

Maintain quality relationships with branch managers, account managers, district managers and AVPs. These relationships can be critical with collection efforts. Involve regional collections managers when possible and keep them informed of issues at all times.

Documentation is critical, log conversations, e-mails and other communications.

Organize documentation to facilitate follow-up efforts. Initiate appropriate follow-up action on mail returned as undeliverable.

Identify errors and discrepancies on customers’ accounts. Create dispute items to be investigated and resolved.

Work closely with the dispute Team when investigating/resolving disputes.

Utilize customer service skills at all times to ensure collections efforts do not impair customer relationships.

Special projects and other duties as assigned.

Required Qualifications And Competencies: A proven track record of success in prior collection roles, a plus.

An ability to see the collections operation as a financially oriented customer service function which balances cost control with support for the business.

The successful candidate must have a strong “client service” mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals.

EDUCATION and/or EXPERIENCE: High school diploma or equivalent.

Some commercial collection experience is preferred.

Bilingual (Spanish) a plus, but not required.

Understanding of quality customer service and the relationship to collection efforts.

Experience with SAP and/or ERP systems a plus, basic excel experience.

Ability to manage multiple priorities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability.

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Life insurance
• 401(k) matching
• Tuition reimbursement
• Vision insurance
• Health insurance
• Paid time off

Physical setting:

• Office

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Kennesaw, GA 30144: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Excel: 1 year (Required)
• Customer service: 1 year (Required)
• SAP ERP: 1 year (Preferred)

Work Location: Hybrid remote in Kennesaw, GA 30144