Accounts Receivable Representative Jobs

From our Dallas’ corporate headquarters to our clinics and worksite locations, Concentra colleagues remain focused on our driving purpose: to provide superb patient and employer experience by delivering the highest quality healthcare in an efficient, affordable, caring manner. We do this by putting all customers (internal and external) first and by displaying: - A healing focus - A selfless heart - A tireless resolve JOB SUMMARY Chiropractic Providers are responsible for the care, direction and progression of chiropractic treatments and patients. They are a viable member of the therapeutic rehabilitation team and will assist in department maintenance, supervision of department staff as needed and delivering the best quality care possible.

Responsibilities

• Maintain accounts receivable customer files and records
• Submit employer profile updates and information as necessary
• Carry out billing, collection and reporting activities according to specific deadlines
• Requests records when necessary to help settle past due balances
• Document actions in practice management system
• Schedule follow-up reminders while working assigned portfolios
• Process rebills for open or corrected account balances
• Correct insurance information and redirect bills to appropriate payer
• Post adjustments when necessary and within compliance of company policy
• Address incoming customer service calls with clients
• Initiate collections on accounts and balances past due
• Monitor customer account details for non-payments, delayed payments, and other irregularities
• Process correspondence
• Manage aging reports
• Update employer changes (contact names or address) and resubmit corrected bills
• Verify discrepancies and resolve customer billing questions or concerns
• Mail correspondence for standard past due accounts and collections, identify delinquent accounts by reviewing files, and contact delinquent account holders to request payment
• Assist with month-end close responsibilities
• Collaborate with the A/R Supervisor to reconcile accounts receivable on a periodic basis
• Ensure account resolution via communications with employers, insurance companies, TPAs and labs
• Collect payment from customers and accurately record in system
• Communicate with customers/payers to request payment status and arrange payment plans per policy

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Education/credentials

• High school diploma or GED equivalent
• Some college coursework in medical billing preferred

Job-related experience

• Collection experience in occupational health field preferred
• Customarily has at least one or more years of collections experience

Job-related skills/competencies

• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• Familiarity with Microsoft Excel, Outlook, Word
• Excellent communication, writing, and documentation skills
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Organizational skills
• Ability to work independently and meet/exceed client's needs
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Ability to handle multiple tasks
• Problem solving skills

Additional Data

• Life & Disability Insurance
• Paid Time Off & Extended Illness Days Offered
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Dependent Care Spending Account
• Tuition Reimbursement
• Colleague Referral Bonus Program
• Employee Discounts
• 401(k) Retirement Plan with Employer Match
• Commuter Benefits

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an Equal Opportunity Employer, including disability/veterans