Accounts Receivable Manager Jobs

Essential Duties and Responsibilities

• Direct team in managing the collection of accounts receivable balances to achieve DSO objectives; ensure established accounts receivable goals are met
• Provide motivation for the successful accomplishment of the assigned team's quality standards and goals
• Hold regular team meetings to disseminate information and solicit feedback; hold regular 1:1 meetings with individual employees
• Serve as the collection point person for difficult and chronically slow paying customers
• Develop key contacts with customers to facilitate the collection process
• Perform other duties as assigned
• Monitor staff performance through KPIs and perform periodic reviews; set team/individual goals & conduct performance evaluations
• Identify small balance and bad debt write-offs; submit for approval
• Oversee the timely reconciliation and resolution of customer deductions/disputes; monitor the escalation process
• Effectively communicate expectations, consequences, changes, policies, and procedures
• Manage accounts placed with outside collection agencies
• Responsible for continuous improvement of key operating measures, including reduction of past due balances and timely resolution & reduction of deduction balances, through root-cause analysis
• Prepare daily, weekly, and month-end reporting for management review. Report on delinquent accounts in a timely manner
• Manage a working accounts receivable portfolio, via direct customer phone calls and e-mailsCreate and distribute customer collection letters
• Review current processes and make recommendations to implement process improvements
• Distribute/re-arrange workload based on changing needs
• Review credit limits for existing customers
• Provide leadership, motivation, and training of staff; handle disciplinary actions when required

Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

Education and Experience

• Associates or bachelor’s degree in Business Administration or related field preferred
• Experience with credit card processing systems, bank systems, DNB
• 5+ years previous commercial collections experience required
• 2+ years previous supervisory experience required
• Experience with process flow analysis and improvement preferred

Other Knowledge, Skills or Abilities Required

• Excellent interpersonal
• Ability to work independently
• Positive attitude, goal-oriented
• Excellent verbal and written communication skills
• Intermediate proficiency in Microsoft Products (Excel, Word, Outlook)
• Excellent problem-solving, analytical, and mathematical skills
• Ability to provide increased coverage as required
• Detail-oriented, organized, and efficient; ability to multi-task
• Dependable, flexible; ability to work in a fast paced, changing environment