Account Manager Jobs

LTI is hiring for Business Relationship Managers - United States

The role is responsible for the business relationships in a particular scope for specific business units at LTI. The role is focused on building relationships with Fortune 500 and mid-sized market leaders, C-suite executives, and senior leaders within various functions

BRM's are responsible for driving the account's profitable growth and success by

Developing strategic relationships with decision makers in the account

· Creating and sharing sales success stories

· Ensuring customer satisfaction through world class delivery

As a BRM, your main responsibilities are

· Identify the opportunities of growth in the account and to lead the account strategy

· Accountable for management of business satisfaction, business demand processes, and communication about the LTI Domain strategy and initiatives

· Proactive support to client’s evolving needs, in alignment with LTI strategy

· Relay the customer’s business needs to LTI resources

· Generating leads by interacting with the client stakeholders

· Accept and resolve any/all escalations from the Customer - ensure proper follow up and resolution.

· Drive customer satisfaction - ensure proper definition of success and agreement on success criteria.

· Stay connected with customers and ensure full understanding of current/future project demand.

· Assist customers as required to understand & rationalize their monthly invoice - ensure savings opportunities are identified and worked to ensure cost optimization

· Frequent program reviews with appropriate customer personnel

Required

· 5-10+ years of technical, pre-sales management, it service delivery management or technical solutions experience. c-level client interfacing experience is required

· Graduated from a business school, an engineer or an equivalent

· Experience in relationship management / account management Entrepreneurial, and autonomous: you want an exciting new role to build & impact the market

· You want to join an international group in order to realize your full potential. You are creative and entrepreneurial

· You will have a natural deep interest in technology, especially emerging trends, and will be able to articulate the impact of these trends on business models

· You will be able to lead the customer towards solutions which are beneficial to them, through thought leadership & through being a trusted partner

· You are fluent in English and local language

Join one of the fastest growing global technology services firm and realize your full potential. The role helps achieve your full creative and entrepreneurial potential