Account Manager, Commercial Risk Management

JOIN THE GIBSON TEAM AND FIND YOUR EDGE!

As an employee-owned organization, our incredible team is committed to providing exceptional service, incorporating best practices, and providing access to tools and resources that keep our colleagues and employees educated, informed, and on a path that helps them find and own their edge.

Our Core Values are lived in our business and our culture is fueled by them.

• Own Your Future
• Do the Right Thing
• Create a Great Experience
• Play for Each Other
• Pursue Growth

The Account Manager provides ongoing support and service to commercial property and casualty clients in conjunction with Client Managers. The Account Manager assists with existing clients and new business prospects by performing a variety of tasks. This role is primarily an internally focused position, with some level of client contact. The Account Manager typically handles $900,000 in revenue.

In this role, you will contribute to the team by:

• Keeping current with carriers and coverage options
• Providing quality client service through handling client questions/requests, billing/claim issues, and carrier or administrative problems as part of a client service team
• Acting as a backup to team personnel as needed
• Informing Risk Managers and Client Managers of major developments, renewal results, deadlines, and processes
• Maintaining confidential information.
• Managing policy change requests by sending appropriate information to carriers and clients, setting follow-ups, and confirming accuracy of policy change documents
• Performing other duties and special projects as assigned
• Assisting in the renewal process by gathering all information needed, ordering Emod information, sending the client renewal file to clients, attending internal renewal meetings, verifying quotes for accuracy, entering required information into agency management systems, and generating proposal documents
• Assisting in the solicitation of new business and further development of existing accounts by verifying quotes received for premium, coverage and commission information, and preparing proposals on new and existing accounts
• Auditing and confirming policies are accurate and resolving any discrepancies
• Monitoring placement of business with carriers and following up, as necessary
• Preparing and sending clients information such as auto ID cards, certificates of insurance, binders etc.
• Maintaining current account and policy data in agency management systems
• Preparing invoices in agency management system and sending to clients

You might be a great fit for this role if you:

• Have a knack for thorough documentation
• Exhibit patience, determination, and persistence in troubleshooting client issues
• Thrive in a fast-paced, team environment to meet client needs
• Love marking tasks off a to-do list
• Excel at prioritizing competing demands and adapting quickly to internal and external requests
• Have strong communication skills
• Enjoy communicating internally & with clients via phone, email, and Zoom
• Naturally ask clarifying questions to dig to the root of the issue
• Are driven to meet deadlines
• Love delivering a great client experience
• Have strong problem solving and critical thinking skills to resolve client issues

Required:

• Excellent computer and office machine skills, specifically with Microsoft Office products
• Property and Casualty license
• Must have 2+ years of experience in a similar role within the insurance, risk management, or financial services industry

About Gibson:

Here are some noteworthy facts about Gibson:

• Designated as one of the Best Places to Work
• Locations in South Bend, IN, Fort Wayne, IN, Indianapolis, IN, Kalamazoo, MI, Phoenix, AZ, Tucson, AZ
• Business Insurance Top 100 U.S. Broker
• Great benefits!
• Founded in 1933
• 100% Employee-Owned