Access Center Representative Jobs

About Children’s Minnesota

Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org.

Position Summary

The Access Center Representative role serves as the first point of contact for patients seeking care in our Children's Ambulatory Clinics. This role manages inbound and outbound calls and is responsible for providing outstanding customer service, scheduling accurate and timely appointments, responding to patient inquiries, data entry of patient demographic and insurance information and other duties as needed. This position is a representative of Children's Access Center which assists patients and families in accessing Children's services.

• Ability to effectively work in both a team environment and independently
• Experience working in a health care environment preferred
• Ability to effectively work in a remote environment and connect via multiple communication channels (phone, email, text, etc.)
• Skill in communicating with patients and families
• High School graduate or equivalent
• Skill in data entry with minimal errors
• Ability to establish and maintain effective working relationships with provider, patients, families, and employees
• Ability to manage continuous inbound telephone calls in a contact center model
• Experience working in a contact center preferred
• Ability to meet departmental quality, production and scheduling and registration standards
• Ability to prioritize calls, and redirect emergent calls immediately following department protocols
• Experience with Cerner and/or eClinical Works electronic health record preferred
• Skill in written and oral communication
• Minimum two (2) years of customer service work
• Skill in Microsoft Office
• Ability to independently problem solve and meet patient and family needs

All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification. Children’s Minnesota requires proof of COVID-19 vaccine, and as recommended by the Centers for Disease Control and Prevention (CDC), immunity to vaccine preventable infectious diseases, prior to employment.

Children’s Minnesota is committed to providing Equal Employment Opportunities to all applicants. EO M/F/Disability/Vet Employer.