072811-Claims Pa2 Jobs

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Responsible for chasing outstanding invoices from customers of our clients. Plays a vital role in the cash-flow of our client ensuring credit given to customers is monitored and controlled effectively Participates in meeting service levels, key measurement targets of the team and delivers a high quality and cost effective customer service to the client. Performs tasks in line with the written procedures or assigned by senior staff under supervision. Deepening knowledge in one process or more.
General Responsibilities / Accountabilities:
• Contacts overdue customers and chases for payment in accordance with rules set by the engagement • Issues and monitors automatic and manual reminders to customers • Documents customer interactions into system • Maintain a ledger as part of the credit team • Performs basic reconciliations • Follows control and compliance regulations • Maintain accurate and up to date customer details and account records • Proactively collects overdue accounts and ensures customer payment to terms • Builds and maintains strong relationships with external customers • Processes used: • B2C4.1.3 Collect From Tier 3 Customer (Low Risk, Small) • B2C4.1.4 Retained Collection • B2C4.1.5 Escalate unpaid amounts • B2C4.1.6 Perform Dunning • B2C4.1.7 Create and send statement • B2C4.2.2 Process Bankrupt/Insolvent Accounts • B2C4.2.5 Process Write Off • B2C8.1.1 Archive Documents • B2C8.2.1 Retrieve Archived Document • B2C8.3.1 Destroy Archived Document
Qualifications: Bachelor’s degree
Role Specific Competencies: • Should have baseline skills in BPO Technology, Commercial Control and Analytics • Should have progressing in BPO Process