Register
Recruit Create CV

Tier 1 Help Desk Analyst Jobs

Tier 1 System Support Technician (Help Desk)
By Tekmanagement At , Medford, Or $18 - $25 an hour
Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
Basic remote access solution implementation and support: VPN, Terminal Services, and VNC
Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
Diagnosis skills of technical issues
Typing skills to ensure quick and accurate entry of service request details
1 year minimum Help Desk experience
Help Desk Technician Tier 1
By Motion Recruitment At Boston, MA, United States

ConnectWise Automate RMM or other RMM (Remote Monitoring and Management)

1+ years of IT Support experience or equivalent college coursework/internships

Tier 1 Help Desk Analyst
By Prime Source Technologies, LLC At , , Md

Requires competence in serving as the initial point of contact for troubleshooting hardware/software PC and printer problems.

Demonstrates ability to work independently or under general direction.

Help Desk Analyst (Dcj Information Technology Analyst 1)
By State of Connecticut - Division of Criminal Justice At , Rocky Hill, Ct $74,522 - $98,263 a year
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
Experience with documenting requests using the IT ticket system;
Experience with analyzing, diagnosing, and resolving software and hardware issues;
Experience providing technical support on a Tier-1 level;
Experience with conducting new hardware installation and configuration;
Help Desk Analyst Jobs
By Henkels & McCoy At , West Sacramento, 95691, Ca
ITSM incident management experience (SolarWinds Service Desk, ServiceNow, etc.)
Serve as the primary point of contact and subject matter expert for the front-end of the region’s document management system.
Collaborate with Help Desk Manager to ensure efficient operation of the IT Infrastructure and resolve end-user issues.
5+ years of Help Desk experience in an enterprise environment
In depth knowledge of Microsoft Windows 10 and Microsoft Office applications
Install, configure, test, maintain, monitor, and troubleshoot end points and related hardware and software in order to deliver required service levels.
Level 1 Help Desk Jobs
By Revel IT At Columbus, Ohio Metropolitan Area, United States
Special Knowledge, Skills, and Abilities
• Make outbound calls to internal/external customers as part of the Incident Management lifecycle (5%)
• Familiar with ServiceNow Incident Management System
• ITIL Foundations Certification Required
Two years of experience in a Service Desk or technical support environment
• Excellent written and oral communication skills
Help Desk Analyst (Level 1)
By Powersolv, Inc. At United States
Develop and maintain Knowledge Articles
Must be a High School Graduate or equivalent CompTIA A+, Security + or Network + certification HDI Certification a plus.
Answer, validate and triage incoming phone-in Incidents and Requests from Internal employees.
Process, validate and triage email submitted Incidents and Request from Internal employees.
Review and validate ticket information on self-service ticket submissions routed to the Help Desk
Route and escalate tickets to appropriate support teams.
Help Desk Technician (Tier 1)
By SOLERITY At , Remote
Provide surge user support capacity for the FEMA GO Grants Management System.
Provide guidance when requested to the development team to optimize the user experience.
Previous experience working with Web Applications
Troubleshoot, and resolve FEMA GO production support issues.
Triage issues and forward notification if system is not functioning.
Interact with other FEMA helpdesks.
Ncis Help Desk Tier Ii - 24/7 Support
By General Dynamics Information Technology At , Quantico, Va
Alerts management to recurring problems and patterns of problems
Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
Provides an outstanding customer service experience in a variety of circumstances across all organizational levels
2+ years of IT support experience; shift work experience desired
Experience supporting software and hardware tickets
Excellent customizable health benefits (Medical, Dental and Vision)
Tier 1 Help Desk Technician
By Veterans Enterprise Technology Solutions At , Germantown, Md
Update documentation of help desk processes and procedures and create reports for management as needed.
2 years working with Active Directory and account management.
Basic Network fundamentals such as remote access VPN and knowledge of TCP/IP and built-in utilities
Support both local (on-site) and remote workers
2 years of experience supporting IT services and applications.
Excellent organization, communication, analytical and interpersonal skills with the ability to explain technical information in a non-technical manner.
It Service Desk Engineer - Tier 1
By Trinsic Technologies At , Austin, Tx $23 - $27 an hour
IT Service Desk Engineer - Tier 1
Who We Are Looking For:
What You Bring to the Table:
What’s In It for You:
Help Desk Services Analyst
By City of Greensboro, NC At , Summit, Nc $49,362 - $82,270 a year
1-3 years of troubleshooting, computer desktop support, or "directly" related experience
Two years or more of computer support and troubleshooting experience.
Relevant computer certifications such as A+, NetPlus, etc.
An Ideal Candidate Would Also Possess (Preferred Qualifications)
Associate's Degree or higher in information technology or related field.
Help Desk Analyst Jobs
By Nelson Mullins Riley & Scarborough, LLP At , Columbia, 29201, Sc

A Day in the Life:

L2 Help Desk Analyst (Contract)
By Elastify At Houston, TX, United States
3 to 5 years of experience in a technical helpdesk environment.
Experience with working through escalations from Level 1 support staff and providing Level 2 support of a day-to-day basis.
Demonstrated experience with Office 365, Sharepoint, Teams
Knowledge of Microsoft cloud technologies including Azure, Active Directory, Defender, Intune and Autopilot
Tier 1 As&W Analyst- Days
By Leidos At , Ashburn, 20147, Va $63,050 - $130,950 a year
Additional years of experience and cyber certifications may be considered in lieu of a degree.
Two (2) years of work experience.
Experience in cyber government and/or federal law enforcement. Experience with Cyber Kill Chain.
Vulnerability assessment and pen test
Detection, containment, and eradication of APT activities targeting customer networks.
Process community reporting, conduct link analysis, and collaborate with other Government cyber fusion teams.
It Service Desk - Tier 1
By Horizontal Talent At Denver, CO, United States
Requirements (education, Experience, Certifications, And Other Skills)
Basic Knowledge Of ChromeOS And MacOS (Preferred, Not Required)
Experience With Single Sign-On Systems (Preferred, Not Required)
Help Desk Analyst Jobs
By Butler University At , Indianapolis, 46208, In
Create, update, and manage internal procedural and end user documentation in knowledge base.
Extensive knowledge of Windows and Microsoft 365 applications; experience with Macintosh operating system and applications preferred
Independently manage workload (which includes both reactive and proactive work) efficiently, effectively, and on-time, while allowing for changing priorities
Associate's or bachelor's degree preferred; degree in a technical field and applicable professional certifications a plus
Two years relevant full-time experience resolving issues in a technical support environment; previous experience in a large/complex IT organization preferred
Experience working in a fast-paced environment that requires flexibility and changing priorities
Help Desk Analyst Jobs
By Altar'd State At , Maryville, Tn
Exceptional time management, facilitation, and organizational skills
Manage and prioritize central ticketing queue to ensure timely resolution of issues
Strong interpersonal skills and excellent verbal and written communication skills
Experience with any system support ticketing platform
Experience with installing, configuring, administering and troubleshooting a wide range of desktop hardware and software
Experience with troubleshooting printers, scanner and various other peripherals
Service Desk Technician -Tier 1
By Advance At , Cockeysville, 21030, Md
Experience with remote tools such as Microsoft 365
Work and communicate effectively with all levels of Managed IT department.
Build experience to further growth opportunities within Advance and Flex Technology Group.
1-2 years’ experience on a Service Desk or Help Desk environment.
Experience with ticketing systems such as Connectwise
CompTIA A+ or Network+ certifications.
Tier 1 Help Desk Support
By CoreLogic At , Remote $26,100 - $40,000 a year
Promotes a professional help desk image by offering knowledgeable, friendly, consistent, and efficient troubleshooting for products and services.
Other duties as assigned by Associate or Senior Help Desk Manager.
At least one year of customer service or software quality assurance experience required, with technology-related customer service experience preferred
Clear communicator with good spelling and grammar skills
Knowledge of the construction industry or accounting basics is a plus
Resolves at least 70% of incoming interactions without escalation.