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It Service Management Analyst I Jobs

It Operations Analyst I
By Conduent At , Sandy, 84070, Ut $43,159 - $68,942 a year
Strong knowledge of Windows Server
Strong experience in working in a Team environment.
Excellent analytical, problem-solving, and organizational skills
Solid written and verbal communication skills
Degree – AS degree in Computer Science, or similar experience
Data storage growth needs and performance monitoring
It Service Analyst, Consultant
By Blue Shield of California At , El Dorado Hills, Ca $118,800 - $178,200 a year
Requires a Bachelor´s degree and at least 7 years related experience or equivalent combination of education and experience
Requires ability to operate in a high-pressure environment and be comfortable explaining complex technical issues to senior management and above
Input to and influence evolution of Service Designs to mature service quality based on learnings from incidents and problems experienced
Requires strong communication skills and an ability to articulate complex architectures to non-technical audiences
Requires service delivery experience with large scale, enterprise IT systems
Requires excellent and proven problem solving and investigative analysis, root cause analysis skills
It Analyst I, Cybersecurity
By AGCO At , Duluth, 30096, Ga
Experience with security assessments, risk management and compliance, vulnerability scanning, or penetration testing with experience providing remediation techniques
Maintain knowledge of common vulnerabilities, attack methodologies and their mitigation strategies (including OWASP Top 10, CWE Top 25)
Experience in or knowledge of applicable compliance regulations and standards (SOX, GDPR, NIST, ISO, etc.)
Track and research the latest vulnerabilities and security trends, understanding how they might apply to our environments
0-3 years of relevant cybersecurity experience
Familiarity of or knowledge of enterprise and cloud=computing concepts
Manager It Service Management (Remote)
By BCD Travel Corporate At , Remote
Experienced in process management and support of ITSM processes and policies
Provide Management updates regarding Major Incidents
Support IT Service Management organization in fulfilling their overall business goals
Manager IT Service Management (
Manager IT Service Management, you will
Very good human and social skills, with high engagement and motivation
Management Analyst Ii / It Analyst
By City of Irvine At , Irvine, Ca $81,266 - $127,754 a year
One year of municipal management experience or any combination of education and experience that provides equivalent knowledge, skills and abilities.
Collaborate with finance teams to reconcile invoices and resolve any discrepancies, ensuring proper financial controls and budget management.
Excellent organizational skills with attention to detail and ability to manage multiple tasks simultaneously.
Proficiency in change management and as an IT trainer.
Bachelor's degree in Computer Science, Information Systems, or Information Management.
Two years of municipal or IT support experience.
It Service Center Support I
By Coca-Cola Bottling Company Consolidated At , Charlotte, 28211, Nc
More advanced technical knowledge, experience, and understanding of computers, networks, and applications to be able to troubleshoot issues
Knowledge acquired through 5 to up to 7 years of work experience
They are also relied upon to help the Support Technician 1 employees in answering questions, to improve their knowledge and understanding
Paid Time Off plus paid holidays
401(k) with Company matching on a dollar-for-dollar basis
Employee Stock Purchase Plan (ESPP)
It Service Management Jobs
By Cognizant At , Dallas, 75254, Tx

We are looking for ITSM Management for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers. Must Have Skills IT ...

Senior Manager, It Service Management
By Zillow At United States
Develop and drive execution of IT Service Management roadmaps
Advocates for the adoption, business alignment, and improvement of all IT service management processes and activities based on enterprise standard methodologies
Drive and participate in incident resolution and operational process improvements, while maintaining exceptional end-user customer experience
3-5 years of technical leadership experience with a deep understanding of ITSM processes and practices
Proven experience in delivering support with an eye towards process improvement
Passion for customer service and strong engagement skills
It Service Management Analyst - Remote
By General Dynamics Information Technology At , , In $64,000 - $96,000 a year
- Monitoring and management of incident tickets, problem tickets, event management, knowledge articles, and service requests.
Experience with Problem Management root cause analysis.
Manage the Problem Management process, including:
- Ensuring adherence to Problem Management SLAs through ticket monitoring and escalation where needed.
- Conduct monthly meetings with client for the review of recent problem management activity.
- Creating and maintaining dashboards and reports within ServiceNow, that show trends for different KPI’s for various levels of Management review.
Service Delivery - Analyst I
By Amex At , Scottsdale, Az $85,000 - $150,000 a year
Keen analytical skills to assess potential impact of environmental changes to End User applications and job duties.
Researches and documents front line user profiles (Identity bundles, IAM attributes, etc.) by role type; tests and manages changes to them.
Independently seeks additional product & industry knowledge.
3 plus years’ experience in a technical customer or product support role.
2 plus years’ experience working in Amex IMSS back-end system creating hierarchy structures
Working knowledge of basic test case design and execution protocols.

Are you looking for an exciting opportunity to join a dynamic team and make an impact in IT Service Management? We are looking for a talented IT Service Management Analyst I to join our team and help us deliver world-class IT services. In this role, you will be responsible for analyzing customer requirements, developing IT service management processes, and providing technical support to ensure the successful delivery of IT services. If you have a passion for IT service management and are looking for a challenging and rewarding role, then this is the job for you!

Overview The It Service Management Analyst I is responsible for providing technical support and service management for IT systems and services. This includes providing technical assistance to customers, troubleshooting and resolving technical issues, and managing service requests. The analyst will also be responsible for maintaining and updating service management processes and procedures. Detailed Job Description The It Service Management Analyst I is responsible for providing technical support and service management for IT systems and services. This includes providing technical assistance to customers, troubleshooting and resolving technical issues, and managing service requests. The analyst will also be responsible for maintaining and updating service management processes and procedures. The analyst will work closely with other IT teams to ensure that service requests are handled in a timely and efficient manner. Job Skills Required
• Knowledge of IT service management processes and procedures
• Knowledge of IT systems and services
• Ability to troubleshoot and resolve technical issues
• Excellent customer service skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to prioritize tasks and manage multiple projects
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in IT service management
• Knowledge of IT service management processes and procedures
• Knowledge of IT systems and services
• Ability to troubleshoot and resolve technical issues
• Excellent customer service skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to prioritize tasks and manage multiple projects
Job Knowledge
• Knowledge of IT service management processes and procedures
• Knowledge of IT systems and services
• Knowledge of customer service principles and practices
• Knowledge of project management principles and practices
• Knowledge of software development lifecycle
Job Experience
• At least two years of experience in IT service management
• Experience in customer service
• Experience in project management
• Experience in software development
Job Responsibilities
• Provide technical support and service management for IT systems and services
• Troubleshoot and resolve technical issues
• Manage service requests
• Maintain and update service management processes and procedures
• Work closely with other IT teams to ensure that service requests are handled in a timely and efficient manner
• Monitor and report on service performance
• Provide customer service support
• Develop and implement service management processes and procedures
• Develop and maintain service documentation