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It Service Management Analyst I Jobs in Iowa

Senior It Service Management Analyst
By UW Health At , Madison, 53717 $84,600 - $126,800 a year
Sr IT Service Management Analyst
An excellent benefits package, including health and dental insurance, paid time off and retirement plans.
Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
Relevant vendor or industry certifications (e.g., ServiceNow, PMP, etc.)
UW Hospital and Clinics benefits
Service Management Analyst (Remote)
By Aegon At Cedar Rapids, IA, United States
Knows fundamental process management based on ITIL and business analysis skill set.
Working knowledge of project management concepts, able to manage subsets of project tasks
Excellent time management skills including the ability to juggle multiple priorities simultaneously.
Experience with JIRA or a similar agile product management toolset.
Working knowledge of project management methodologies
Able to build strong interpersonal relationships with teammates, leadership, senior management, and internal and external stakeholders.
It Service Management Jobs
By Cognizant At , Renton, 98055, Wa

Order to Cash Order Management

Paid holidays plus Paid Time Off

Management Analyst I/Ii
By City of Fremont At , Fremont, 94538, Ca $81,551 - $134,607 a year
, June 8, 2023, at 12:00 p.m. (PT).
The recruitment may close without notice after this date so interested applican
ts are encouraged to apply immediately.
Manager It Service Management (Remote)
By BCD Travel Corporate At , Remote
Experienced in process management and support of ITSM processes and policies
Provide Management updates regarding Major Incidents
Support IT Service Management organization in fulfilling their overall business goals
Manager IT Service Management (
Manager IT Service Management, you will
Very good human and social skills, with high engagement and motivation

Are you looking for an exciting opportunity to join a dynamic team and make an impact in IT Service Management? We are looking for a talented IT Service Management Analyst I to join our team and help us deliver world-class IT services. In this role, you will be responsible for analyzing customer requirements, developing IT service management processes, and providing technical support to ensure the successful delivery of IT services. If you have a passion for IT service management and are looking for a challenging and rewarding role, then this is the job for you!

Overview The It Service Management Analyst I is responsible for providing technical support and service management for IT systems and services. This includes providing technical assistance to customers, troubleshooting and resolving technical issues, and managing service requests. The analyst will also be responsible for maintaining and updating service management processes and procedures. Detailed Job Description The It Service Management Analyst I is responsible for providing technical support and service management for IT systems and services. This includes providing technical assistance to customers, troubleshooting and resolving technical issues, and managing service requests. The analyst will also be responsible for maintaining and updating service management processes and procedures. The analyst will work closely with other IT teams to ensure that service requests are handled in a timely and efficient manner. Job Skills Required
• Knowledge of IT service management processes and procedures
• Knowledge of IT systems and services
• Ability to troubleshoot and resolve technical issues
• Excellent customer service skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to prioritize tasks and manage multiple projects
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in IT service management
• Knowledge of IT service management processes and procedures
• Knowledge of IT systems and services
• Ability to troubleshoot and resolve technical issues
• Excellent customer service skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to prioritize tasks and manage multiple projects
Job Knowledge
• Knowledge of IT service management processes and procedures
• Knowledge of IT systems and services
• Knowledge of customer service principles and practices
• Knowledge of project management principles and practices
• Knowledge of software development lifecycle
Job Experience
• At least two years of experience in IT service management
• Experience in customer service
• Experience in project management
• Experience in software development
Job Responsibilities
• Provide technical support and service management for IT systems and services
• Troubleshoot and resolve technical issues
• Manage service requests
• Maintain and update service management processes and procedures
• Work closely with other IT teams to ensure that service requests are handled in a timely and efficient manner
• Monitor and report on service performance
• Provide customer service support
• Develop and implement service management processes and procedures
• Develop and maintain service documentation