Service Department Customer Service Representative Jobs in Michigan , Employment

Are you looking for a job that allows you to help people and make a difference in their lives? We are looking for a Service Department Customer Service Representative to join our team and provide exceptional customer service to our customers. You will be responsible for responding to customer inquiries, resolving customer issues, and providing a positive customer experience. If you are an enthusiastic and customer-focused individual, we want to hear from you!

Overview A Service Department Customer Service Representative is responsible for providing excellent customer service to customers in a service department. They are responsible for answering customer inquiries, resolving customer complaints, and providing information about products and services. They must be knowledgeable about the products and services offered by the service department and be able to provide accurate and timely information to customers. Detailed Job Description The Service Department Customer Service Representative is responsible for providing excellent customer service to customers in a service department. They must be knowledgeable about the products and services offered by the service department and be able to provide accurate and timely information to customers. They must be able to answer customer inquiries, resolve customer complaints, and provide information about products and services. They must be able to handle customer inquiries in a professional and courteous manner. They must be able to work independently and as part of a team. Job Skills Required

• Excellent customer service skills

• Knowledge of products and services offered by the service department

• Ability to provide accurate and timely information to customers

• Ability to handle customer inquiries in a professional and courteous manner

• Ability to work independently and as part of a team

• Excellent communication and interpersonal skills

• Ability to multitask and prioritize tasks

• Ability to work in a fast-paced environment

Job Qualifications

• High school diploma or equivalent

• Previous customer service experience

• Knowledge of customer service principles and practices

• Knowledge of computer applications

• Ability to type accurately

Job Knowledge

• Knowledge of customer service principles and practices

• Knowledge of products and services offered by the service department

• Knowledge of computer applications

Job Experience

• Previous customer service experience

• Experience in a service department

Job Responsibilities

• Answer customer inquiries

• Resolve customer complaints

• Provide information about products and services

• Handle customer inquiries in a professional and courteous manner

• Work independently and as part of a team

• Maintain customer records

• Follow up with customers to ensure satisfaction