Customer Service Representative- Marquette

Customer Service Representatives (CSRs) are responsible for handling customer financial transactions and must maintain a thorough knowledge of the bank’s policies, and deposit products and procedures. They are the frontline of the bank and play a fundamental role in achieving customer satisfaction.

Will require working at other offices in the Marquette region. Schedule to include hours between 8:30 a.m. and 6:00 p.m. Monday-Friday and one Saturday morning every 3-4 weeks on a rotation basis.

Primary Responsibilities

• Perform other projects and initiatives, as required, contributing to the continued improvement of overall company performance
• Has the authority and discretion to resolve complex customer issues
• Performs all transactions in compliance with regulatory and bank policies and procedures and adheres to bank security policies and confidentiality of bank records and customer information.
• Maintains product knowledge in order to cross-sell bank products by answering inquiries, informing customers of new services and product promotions, determining customer needs, and referring customers to other departments as necessary
• Performs account maintenance on existing deposit accounts, as well as opening new accounts upon customer request
• Provides excellent customer service in a friendly and professional manner
• Performs routine office and customer service duties; greets customers, accepts deposits, disburses funds, and other transactions as requested. Ensures all transactions are processed accurately and efficiently, managing risk in every transaction.

Minimum Requirements

• Ability to identify and resolve/escalate issues
• One year customer service or cash-handling experience
• Strong attention to detail
• High School Diploma
• Proficient computer skills
• Exceptional customer service and communication skills

Preferred Qualifications

• Some college education or a degree in a related field
• Prior financial services industry experience

Full Time Benefits include:

• Dental
• Paid holidays (9.5 days per year)
• HSA plan options
• Paid time off (2 weeks to start)
• Vision
• 401(k) retirement plan with 6% match (after 1 year)
• Employee Stock Purchase Plan
• Life insurance (paid 100% by company)
• Employee Assistance Program
• Volunteer time off (1 day per year)
• Long term disability insurance (paid 100% by company)
• Health insurance through Blue Cross Blue Shield of Michigan
• Short term disability insurances (paid 100% by company)

This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

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