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Senior It User Support Specialist Jobs

It Specialist - Senior Level
By National Reconnaissance Office (NRO) At Denver, CO, United States
Proven ability to provide expert technical advice, guidance, and recommendations to management and other technical specialists on critical IT issues;
Mastery of and directly applicable experience with advanced IT principles, concepts, methods, standards, and practices.
Experience developing and interpreting policies, procedures, and strategies governing the planning and delivery of services throughout the agency.
Proven ability to manage large-scale projects from cradle to grave to include leading cross functional teams.
Demonstrated experience communicating with high ranking stakeholders to resolve issues, provide executive briefings and status updates.
Experience delivering IT products using Agile and lean methodologies.
User Support Specialist Jobs
By CACI At , Atlanta, 30333, Ga
We offer competitive benefits and learning and development opportunities.
Provide user support to client by performing a variety of clearinghouse functions and activities
Serve as subject matter expert for the operations (enrollment and participation) of the helpdesk.
Supports technical reports and documents representing summary of monthly inquiries.
Supports technical writing for program and operation documentation.
Supports the creation of documentation in presentation-ready quality output.
User Support Specialist Supervisor
By CGS Federal (Contact Government Services) At Washington, DC, United States
5+ Years of experience with problem management, technical customer services, or in technical help desk position
Required skills, knowledge, and abilities include:
Alerting management to recurring problems and patterns of problems.
Working knowledge of computers, printers, scanners, including how these pieces of technology interact with each other
Strong documentation skills, including the ability to produce technical documents
THE FOLLOWING SKILLS ARE PREFERRED BUT NOT REQUIRED:
User Support Specialist Jobs
By Rumble At United States
Excellent communication skills and patience to deal with platform users of all ages and varying level of technical knowledge.
Basic knowledge about popular video platforms and social media sites: Twitch, YouTube, Facebook & Vimeo
Ability to self manage effectively while keeping constant communication with the team.
We pay competitive salaries and provide great benefits
Remote: Eastern Time Zone only, also willing and able to travel 10%-25% of the time (mostly domestic)
Maintaining a positive, empathetic and professional attitude toward users at all times
Senior It Customer Support Specialist-Erp
By Clark County, NV At , Las Vegas, 89118, Nv $26.24 - $40.65 an hour

The Clark County Finance Department – Enterprise Resource Planning (ERP) Office is seeking qualified candidates to apply for the Senior IT Customer Support Specialist position. As a member of ...

Senior It Support Specialist
By Atomic At , Miami, 33132, Fl $73,493 - $105,000 a year
Maintain and manage Okta SSO/MFA identity and access management platform with identity management administration skillset/experience required.
Maintain and manage JAMF Pro MDM environment with JAMF administration skillset/experience required.
Minimum 2 years of JAMF or other Mac-based MDM administration experience and skillset is required. JAMF certification a plus.
Minimum 2 years of SSO/MFA solution administration experience and skillset is required. Okta experience/certification a plus.
Comptia A+, Net+, MCITP, GCP certifications or equivalent experience.
Manage all IT equipment and application inventory, licensing, and asset tracking.
It User Support Specialist Ii-1
By TIAA At , Charlotte, Nc $22.13 - $36.89 an hour
Comply with and support ITIL change-incident-problem-asset management processes and work instructions
Perform and assist with asset management duties including updating the authoritative CMDB System. Tracks IT assets and monitors asset management systems.
Provide end user training and knowledge documentation
Vocational and/or Technical Education Preferred
Coordinate the disposition of assets from other regions in order to manage and balance inventory.
Provide high level on-site call center support
It User Support Specialist Ii
By TIAA At , Washington, 20005, Dc $31.16 - $33.88 an hour
Provide end user training and knowledge documentation
Vocational and/or Technical Education Preferred
Good Soft & communication skill required.
Working with callers and other help desk specialists to resolve normal and unusual information system problems.
Evaluating the efficiency of new tools and utilities used for help desk services.
Monitoring and categorizing incoming calls, analyzing frequently-asked questions and defining procedures.
Senior It User Support Specialist
By TIAA At , Charlotte, Nc $25.75 - $42.91 an hour
Comply with and support ITIL change-incident-problem-asset management processes and work instructions
Perform and assist with asset management duties including updating the authoritative CMDB System. Tracks IT assets and monitors asset management systems.
Assist with the development of Asset Management processes.
Conduct research on orders, provide status updates to management and work with vendors to reconcile purchase orders.
Provide end user training and knowledge documentation
Coordinate the disposition of assets from other regions in order to manage and balance inventory.