Sap Cx Spartacus Jobs

Lead global CX collaboration at scale by managing and partnering with cross-functional stakeholders on all Experience Management programs and initiatives

Experience in large scale project management from inception to launch with external partners

Manage market communication and stakeholders throughout design, implementation, and ongoing use of KFC Listens

Define guest recovery program globally and manage implementation with BUs/ Franchisees

Define and implementing recommended structure and capabilities for business unit’s CX capability and lead implementation in partnership with markets

5+ years of experience in CX or related field

Five Years of Customer Operations Management experience REQUIRED.

Drive accountability and understanding via metrics management on critical KPIS

Monitor and report project updates to senior management

Partners with other departments to ensure effective roll outs and overall trends in delivery are understood and managed

Proven experience building, inspiring and scaling Customer Service teams

Strong written and verbal communication skills

Experience developing and facilitating design strategy sessions for requirements gathering, data collection, interpreting results, and gaining insights and recommendations

Develop standards and best practices for project teams to foster user experience design and agile delivery

Analyze customer data, feedback, and metrics to derive insights, identify trends, and make data-driven recommendations for enhancing customer experiences

Provide guidance, mentorship, and knowledge sharing to junior CX engineers, fostering a collaborative and high-performance work environment

Experience implementing modern user-centered and human-centered design strategies, practices, and methodologies

Experience with customer journey mapping and persona development

Attend weekly/daily Sales meetings with CX Operations Manager to share important updates and answer booking and plan your trip related questions.

To support elevating the online customer experience. This could include contributing to customer comms and dedicated web pages for FAQs.

Ideally someone with experience in a customer facing or administrative support role.

Excellent oral and written communication skills, including proofreading; a great communicator – with colleagues and customers alike.

Employee assistance programme, Vision benefits, Volunteering and Commuters benefits

Organize and pre-print passes, and coordinate passes being collected onsite.

Demonstration of time management, decision making, organization, & problem-solving skills.

Experienced manager with a track record of developing and coaching others.

Understanding and experience with HRIS software with preferred knowledge of Workday.

Create innovative sourcing strategies and ensure a high-touch candidate experience.

5+ years of experience in Talent Acquisition, Recruiting, or Human Resources, including incidents in a fast-growing environment .

Excellent communication skills (Verbal, Written, & Presentation) .

2+ years of experience in workforce management, operations, or analytics role, preferably in a contact center environment

Project management skills with ability to meet deadlines, prioritize, and work successfully in a fast paced environment

Collaborate with management to develop staffing plans and schedules that align with business needs and customer demand

Ensure accurate and timely reporting of metrics to management and other stakeholders

Additional benefits for fully remote employees

Excellent analytical and problem-solving skills

Manage daily customer tickets efficiently and effectively by prioritizing time-sensitive requests and escalating concerns to the CX manager as needed

Manage local packing and shipping of product add-ons via USPS

Support CX Manager on executing process and systems optimizations

You have high EQ, with the ability to communicate effectively & elevate the customer experience

You have excellent written communication and grammar skills

You have strong diplomatic skills, able to calmly defuse tense situations and stay on-message

Requirement for strong business management skills and experience.

Experience in partner management and partner business development

Management and people development of the Collaboration and CX team including sales experts and solution experts.

Proven experienced Business Unit Manager

Excellent communicator at management decision making level

Provide World-Class Sales and Pre-Sales Support to encompass the relevant portfolio of offers with focus on the Digital Workplace SVP.

Journey Analyst | RequirementsMinimum 3 years of experience supporting CX or digital strategy programs

Proactively analyzing client data using journey analytics platform to inform data-driven improvements to digital experiences

Proactively analyze client data using journey analytics platforms and research methods to inform data driven improvements to digital experiences

Create communication strategies rooted in customer and financial data to evangelize the benefits of journey analytics throughout the organization

Consulting experience providing customer and marketing strategy to clients (segmentation, customer experience, marketing, customer insights, etc.)

Experience with Voice of the Customer and NPS programs preferred

Manage the customer support knowledge base, updating all agent guidance to reflect current product offerings, customer experience, and processes & procedures

Support Learning Management System (LMS) material deployment and reporting to ensure Juul CS complies with the completion requirements

Proficient in Google/MS Suite and Learning Management Systems (LMS)

Manage a team of Training Leads distributed in our BPO locations

Work closely with various stakeholders across the support teams (internal and external) and have a full understanding of their training requirements

Partner with subject matter experts (SME's) to ensure learning content, experiences, and materials reflect the audience's learning needs

Collaborate with Manager of EX Insights (Employee Insights) to generate a complete understanding of the Comcast Experience.

Manage external vendors through all phases of research projects.

Other duties and responsibilities as assigned.

5+ years of relevant work experience (quantitativeand qualitative research experience, strategy, application of human centered design tools and processes)

Strong analytical, strategic thinking and problem-solving skills

Experiencecollaborating with diverse stakeholder teams- capability to prioritize among multiple parts of the business and projects

Coastal Community Bank offers a competitive salary commensurate with experience, qualifications, and location

Serve as a Partner advocate to CCBX Management

When and where appropriate, make recommendations to the CCBX Head of Special Projects and CCBX management

Ability to effectively present information and respond to questions from management, affected departments, and our Strategic Partners

Knowledge and understanding of FinTech with a strong technical background

Excellent written and verbal communication skills