Sap Cx Spartacus Jobs in Texas

10+ years of experience in community management, customer experience, customer service, experiential marketing, customer success or relevant discipline.

Bachelor degree preferred in Marketing, Communications, Business Management, plus for Masters.

Superior verbal and written communication skills and networking abilities.

Craft, launch and manage programs such as customer advisory boards and referrals, events. Define and document the customer journeys.

Plan programming, manage and execute online or offline events/activations with the community. Manage a dynamic calendar of events and activations.

Must be exceptionally organized and can build roadmaps and projects plans. Can manage multiple projects at once and operate with urgency.

Lead global CX collaboration at scale by managing and partnering with cross-functional stakeholders on all Experience Management programs and initiatives

Experience in large scale project management from inception to launch with external partners

Manage market communication and stakeholders throughout design, implementation, and ongoing use of KFC Listens

Define guest recovery program globally and manage implementation with BUs/ Franchisees

Define and implementing recommended structure and capabilities for business unit’s CX capability and lead implementation in partnership with markets

5+ years of experience in CX or related field

Five Years of Customer Operations Management experience REQUIRED.

Drive accountability and understanding via metrics management on critical KPIS

Monitor and report project updates to senior management

Partners with other departments to ensure effective roll outs and overall trends in delivery are understood and managed

Proven experience building, inspiring and scaling Customer Service teams

Strong written and verbal communication skills