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Remote Support Center Analyst I Jobs

It Service Center Support I
By Coca-Cola Bottling Company Consolidated At , Charlotte, 28211, Nc
More advanced technical knowledge, experience, and understanding of computers, networks, and applications to be able to troubleshoot issues
Knowledge acquired through 5 to up to 7 years of work experience
They are also relied upon to help the Support Technician 1 employees in answering questions, to improve their knowledge and understanding
Paid Time Off plus paid holidays
401(k) with Company matching on a dollar-for-dollar basis
Employee Stock Purchase Plan (ESPP)
Remote Support Engineer I (Sat-Wed, 9A-6P Est)
By Coretelligent At , Tampa, Fl
2+ years of related work experience
Excellent communication skills, both written and verbal
Disability Insurance: Company paid! Offering Long-term and Short-term disability to provide a portion of your income during times you cannot work
Learning and Development: We are dedicated to your professional development. We contribute for you to invest in your continued education.
Receive and respond to internal incident escalation, to provide consultation on next steps or further assistance to the user
Receives and responds to inbound incident request from Clients, and Internal & External users
Operations Support Analyst - Remote
By Martin Brower At , Rosemont, 60018, Il $62,364 - $77,955 a year
Extensive experience with a top tier Warehouse Management System, preferably Manhattan WMS or WMOS.
Support and coordinate Warehouse Management System base configuration and distribution center specific configuration.
Provide Warehouse Management Systems user training.
Support WMS change management processes
Delivery of change management materials and interaction with WMS users
Perform supplier/vendor on-boarding to advance shipping notification requirement (training and master data set-up)
Qa Analyst I - Remote
By Security Service Federal Credit Union At United States

What You Will Do Works on development projects of varying magnitude and help to ensure the testing and implementation are both timely and are satisfactory to management and users. Assists in ...

Noc Analyst I (Remote)
By Everi At , Las Vegas, 89113, Nv $24.00 - $26.25 an hour

Skills, Knowledge, & Expertise for the job:

This is a night shift position:

Are you looking for an exciting opportunity to use your technical skills to help others? We are looking for a Remote Support Center Analyst I to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting customer issues, providing technical advice, and resolving customer inquiries. If you have a passion for technology and a desire to help others, this is the perfect job for you!

Overview Remote Support Center Analyst I is a customer service role that provides technical support to customers via telephone, email, and other remote communication channels. The analyst is responsible for troubleshooting customer issues, providing technical advice, and escalating complex problems to higher-level support personnel. Detailed Job Description The Remote Support Center Analyst I is responsible for providing technical support to customers via telephone, email, and other remote communication channels. The analyst will troubleshoot customer issues, provide technical advice, and escalate complex problems to higher-level support personnel. The analyst will also be responsible for maintaining customer records, tracking customer inquiries, and providing feedback to customers. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Ability to troubleshoot technical issues
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
Job Qualifications
• High school diploma or equivalent
• 1+ years of customer service experience
• 1+ years of technical support experience
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
Job Experience
• 1+ years of customer service experience
• 1+ years of technical support experience
• Experience with remote support tools and technologies
Job Responsibilities
• Provide technical support to customers via telephone, email, and other remote communication channels
• Troubleshoot customer issues and provide technical advice
• Escalate complex problems to higher-level support personnel
• Maintain customer records and track customer inquiries
• Provide feedback to customers on their inquiries
• Follow up with customers to ensure their issues have been resolved