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Product Support Operations Manager Jobs

Product Manager Support Services
By HPE Aruba Networking At All, MO, United States
Five years of product management experience ideating, developing, launching, AND managing service offers or products.
Synthesize market requirements (MRD) into marketing/customer details through having intimate customer knowledge and business, financial and industry market acumen.
Advise key stakeholders on the portfolio strategy across all phases of the lifecycle (e.g., planning, development, launch, management, exit).
Lead and drive the end-to-end strategy and operational customer service offer roadmap for one or more service offers.
8+ years of work experience in related field.
Technical understanding and knowledge of the data networking product industry and the associated customer focused services.
Product Support Manager Jobs
By who... a staffing company At Baltimore, MD, United States
Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
Create, update, and maintain a comprehensive knowledge base, including frequently asked questions, troubleshooting guides, and best practices.
5+ years of relevant product support experience, preferably at a tech company
Excellent communication and interpersonal skills with the ability to communicate complex technical information to non-technical audiences.
Experience with ZenDesk highly preferred
Experience with Pendo guides is a plus
Product Support Team Manager
By Swell At Holladay, UT, United States
Monitor team performance metrics, including response time, resolution time, customer satisfaction scores, and ticket management.
Proven experience in direct customer support, with at least 2 years in a leadership or managerial role.
Foster a positive and collaborative team environment, promoting open communication and knowledge sharing.
Develop and implement training programs to enhance technical skills and customer service excellence.
Collaborate with other departments to enhance the customer experience and streamline support processes.
Demonstrated experience in coaching, mentoring, and developing technical support teams.
Senior Product Operations Manager
By NetApp At United States
• Demonstrated team leadership, program management and/or product lifecycle management experience.
Senior Manager Operations Product Management
• Experience with electronics, electromechanical design and knowledge in manufacturing processes.
o Effectively evaluate performance against customer and business requirements
• Set initial build plans, drive material readiness with supply chain and evaluate constraints.
• Demonstrate the ability to:
Operations Support Manager Jobs
By Little Caesars Pizza At Detroit, MI, United States
Recommend, develop, implement, and improve department-wide processes and procedures, including coordination and management of cross-functional processes. Make recommendations to implement improvements.
Manage department documents and tracking for operations statistics.
Experience and progressive movement into a supervisory/lead customer support role with a focus on planning and execution, managing processes and/or functions.
Excellent communication, interpersonal, persuasion, and teamwork skills.
Must have intermediate working knowledge of MS Office Suite (such as, PowerPoint, Excel, and Word)
Excellent organization and planning skills.
Manager, Support Operations Jobs
By Little Caesars Pizza At Detroit, MI, United States
Minimum Skills, Knowledge, and Abilities:
Preferred Skills, Knowledge and Abilities:
• Expected to play a role within the project management landscape, at times leading initiatives independently.
• CCNA, Linux and Windows Server knowledge and/or certifications a plus
• Bachelor's degree in computer science or related experience.
• Experience managing technical staff and support desk operation
Jr Product Manager Operations
By Birkenstock USA At , New York, 10012, Ny $70,000 - $95,000 a year
Experience with agile methodologies and project management expertise
2-3 years experience in a product management role within ecommerce /retail
Assists in the development and management of the testing cycle and launch plan for enhancements / new
Translates ideas and data into user stories, product definitions and requirements for digital systems such
Supports in developing well-scoped requirements and assists in the execution of the backend roadmap
Works with Senior Product Manager to manage depencies, risks and blockers throughout the product
Product Operations Manager Jobs
By Kandji At , San Francisco, Ca
Strong project management skills, including the ability to manage multiple projects simultaneously and prioritize competing deadlines.
Experience working with JIRA or other project management tools.
5+ years background in product operations, product management, business analysis, or related field within a B2B SaaS startup.
Manage external relationships and oversee experimentation processes, safeguarding successful integrations and preventing overlaps, ultimately boosting PMs' efficiency and success.
Excellent communication and interpersonal skills.
Experience working with cross-functional teams.
Product Manager, Operations Jobs
By HEB At , Austin, 78702, Tx
Experience with leading technology rollouts and large change management campaigns a plus
A related degree or comparable formal training, certification, or work experience
Create and manage product documentation such as user manuals, technical specifications, and release notes
3+ years' experience in digital product or technology consulting
Experience supporting retail, supply chain, or digital marketing operations a plus
Strong verbal/written business communication skills
Product Manager Support Services
By HPE Aruba Networking At Illinois, United States
Five years of product management experience ideating, developing, launching, AND managing service offers or products.
Synthesize market requirements (MRD) into marketing/customer details through having intimate customer knowledge and business, financial and industry market acumen.
Advise key stakeholders on the portfolio strategy across all phases of the lifecycle (e.g., planning, development, launch, management, exit).
Lead and drive the end-to-end strategy and operational customer service offer roadmap for one or more service offers.
8+ years of work experience in related field.
Technical understanding and knowledge of the data networking product industry and the associated customer focused services.
Product Manager Support Services
By HPE Aruba Networking At Louisiana, United States
Five years of product management experience ideating, developing, launching, AND managing service offers or products.
Synthesize market requirements (MRD) into marketing/customer details through having intimate customer knowledge and business, financial and industry market acumen.
Advise key stakeholders on the portfolio strategy across all phases of the lifecycle (e.g., planning, development, launch, management, exit).
Lead and drive the end-to-end strategy and operational customer service offer roadmap for one or more service offers.
8+ years of work experience in related field.
Technical understanding and knowledge of the data networking product industry and the associated customer focused services.
Product Manager Support Services
By HPE Aruba Networking At Ohio, United States
Five years of product management experience ideating, developing, launching, AND managing service offers or products.
Synthesize market requirements (MRD) into marketing/customer details through having intimate customer knowledge and business, financial and industry market acumen.
Advise key stakeholders on the portfolio strategy across all phases of the lifecycle (e.g., planning, development, launch, management, exit).
Lead and drive the end-to-end strategy and operational customer service offer roadmap for one or more service offers.
8+ years of work experience in related field.
Technical understanding and knowledge of the data networking product industry and the associated customer focused services.
Product Manager Support Services
By HPE Aruba Networking At Tennessee, United States
Five years of product management experience ideating, developing, launching, AND managing service offers or products.
Synthesize market requirements (MRD) into marketing/customer details through having intimate customer knowledge and business, financial and industry market acumen.
Advise key stakeholders on the portfolio strategy across all phases of the lifecycle (e.g., planning, development, launch, management, exit).
Lead and drive the end-to-end strategy and operational customer service offer roadmap for one or more service offers.
8+ years of work experience in related field.
Technical understanding and knowledge of the data networking product industry and the associated customer focused services.
Product Manager Support Services
By HPE Aruba Networking At Georgia, United States
Five years of product management experience ideating, developing, launching, AND managing service offers or products.
Synthesize market requirements (MRD) into marketing/customer details through having intimate customer knowledge and business, financial and industry market acumen.
Advise key stakeholders on the portfolio strategy across all phases of the lifecycle (e.g., planning, development, launch, management, exit).
Lead and drive the end-to-end strategy and operational customer service offer roadmap for one or more service offers.
8+ years of work experience in related field.
Technical understanding and knowledge of the data networking product industry and the associated customer focused services.
Product Manager Support Services
By HPE Aruba Networking At Pueblo-Cañon City Area, United States
Five years of product management experience ideating, developing, launching, AND managing service offers or products.
Synthesize market requirements (MRD) into marketing/customer details through having intimate customer knowledge and business, financial and industry market acumen.
Advise key stakeholders on the portfolio strategy across all phases of the lifecycle (e.g., planning, development, launch, management, exit).
Lead and drive the end-to-end strategy and operational customer service offer roadmap for one or more service offers.
8+ years of work experience in related field.
Technical understanding and knowledge of the data networking product industry and the associated customer focused services.
Product Manager Support Services
By HPE Aruba Networking At North Carolina, United States
Five years of product management experience ideating, developing, launching, AND managing service offers or products.
Synthesize market requirements (MRD) into marketing/customer details through having intimate customer knowledge and business, financial and industry market acumen.
Advise key stakeholders on the portfolio strategy across all phases of the lifecycle (e.g., planning, development, launch, management, exit).
Lead and drive the end-to-end strategy and operational customer service offer roadmap for one or more service offers.
8+ years of work experience in related field.
Technical understanding and knowledge of the data networking product industry and the associated customer focused services.
Product Manager Support Services
By HPE Aruba Networking At District of Columbia, United States
Five years of product management experience ideating, developing, launching, AND managing service offers or products.
Synthesize market requirements (MRD) into marketing/customer details through having intimate customer knowledge and business, financial and industry market acumen.
Advise key stakeholders on the portfolio strategy across all phases of the lifecycle (e.g., planning, development, launch, management, exit).
Lead and drive the end-to-end strategy and operational customer service offer roadmap for one or more service offers.
8+ years of work experience in related field.
Technical understanding and knowledge of the data networking product industry and the associated customer focused services.
Product Manager Support Services
By HPE Aruba Networking At South Carolina, United States
Five years of product management experience ideating, developing, launching, AND managing service offers or products.
Synthesize market requirements (MRD) into marketing/customer details through having intimate customer knowledge and business, financial and industry market acumen.
Advise key stakeholders on the portfolio strategy across all phases of the lifecycle (e.g., planning, development, launch, management, exit).
Lead and drive the end-to-end strategy and operational customer service offer roadmap for one or more service offers.
8+ years of work experience in related field.
Technical understanding and knowledge of the data networking product industry and the associated customer focused services.
Product Manager Support Services
By HPE Aruba Networking At North Port-Sarasota Area, United States
Five years of product management experience ideating, developing, launching, AND managing service offers or products.
Synthesize market requirements (MRD) into marketing/customer details through having intimate customer knowledge and business, financial and industry market acumen.
Advise key stakeholders on the portfolio strategy across all phases of the lifecycle (e.g., planning, development, launch, management, exit).
Lead and drive the end-to-end strategy and operational customer service offer roadmap for one or more service offers.
8+ years of work experience in related field.
Technical understanding and knowledge of the data networking product industry and the associated customer focused services.
Product Manager Support Services
By HPE Aruba Networking At Texas, United States
Five years of product management experience ideating, developing, launching, AND managing service offers or products.
Synthesize market requirements (MRD) into marketing/customer details through having intimate customer knowledge and business, financial and industry market acumen.
Advise key stakeholders on the portfolio strategy across all phases of the lifecycle (e.g., planning, development, launch, management, exit).
Lead and drive the end-to-end strategy and operational customer service offer roadmap for one or more service offers.
8+ years of work experience in related field.
Technical understanding and knowledge of the data networking product industry and the associated customer focused services.

Are you looking for an exciting opportunity to lead a team of Product Support professionals? We are looking for a Product Support Operations Manager to join our team and help us provide exceptional customer service. You will be responsible for managing the day-to-day operations of the Product Support team, ensuring that customer inquiries are handled efficiently and effectively. You will also be responsible for developing and implementing strategies to improve customer satisfaction and loyalty. If you have a passion for customer service and a drive to succeed, this could be the perfect job for you!

Overview Product Support Operations Manager is responsible for managing the day-to-day operations of a product support team. This includes overseeing customer service, technical support, and product development teams. The Product Support Operations Manager is responsible for ensuring that customer service and technical support teams are providing the highest level of customer service and technical support. They are also responsible for developing and implementing strategies to improve customer service and technical support. Detailed Job Description The Product Support Operations Manager is responsible for managing the day-to-day operations of a product support team. This includes overseeing customer service, technical support, and product development teams. The Product Support Operations Manager is responsible for ensuring that customer service and technical support teams are providing the highest level of customer service and technical support. They are also responsible for developing and implementing strategies to improve customer service and technical support. The Product Support Operations Manager is also responsible for developing and maintaining relationships with customers, vendors, and other stakeholders. Job Skills Required
• Excellent communication and interpersonal skills
• Ability to manage multiple projects and tasks
• Ability to work independently and as part of a team
• Ability to analyze data and make decisions
• Knowledge of customer service and technical support processes
• Knowledge of product development processes
• Knowledge of customer service and technical support software
• Knowledge of customer service and technical support best practices
Job Qualifications
• Bachelor’s degree in business, management, or related field
• 5+ years of experience in customer service and/or technical support
• Experience in product development and/or product support
• Experience in managing customer service and/or technical support teams
• Knowledge of customer service and technical support best practices
• Knowledge of customer service and technical support software
Job Knowledge
• Knowledge of customer service and technical support processes
• Knowledge of product development processes
• Knowledge of customer service and technical support software
• Knowledge of customer service and technical support best practices
Job Experience
• 5+ years of experience in customer service and/or technical support
• Experience in product development and/or product support
• Experience in managing customer service and/or technical support teams
Job Responsibilities
• Manage the day-to-day operations of a product support team
• Ensure customer service and technical support teams are providing the highest level of customer service and technical support
• Develop and implement strategies to improve customer service and technical support